Motive Driver Rewards is a Workforce Management feature that helps fleets engage, incentivize, and recognize drivers for safe driving through an automated rewards program.
Fleet managers can replace manual, ad hoc programs with custom challenges powered by Motive safety data to automatically score drivers, update leaderboards, and award badges and points based on configurable rules, reducing administrative work while improving driver retention and overall fleet safety.
| Note: The driver rewards feature is currently only available to U.S. customers who have a paid or trial Workforce Management subscription. |
Overview
Fleet managers can run custom challenges where drivers earn badges and prizes based on their performance across specified Safety metrics.
Key features include:
- Rewards tab: A centralized Rewards tab is located in the Workforce hub. From here, fleet managers can create and monitor all active, scheduled, and past challenges in one place.
- Custom challenges: Customize challenges with tailored point systems and incentives, and create unique challenges for different groups of drivers.
- Behavior-based scoring: Choose from predefined behaviors (such as hard acceleration, speeding, seatbelt use, and cell phone usage) and configure point tiers and thresholds so drivers earn points for meeting set standards.
- Targeted participation: Add specific drivers or driver groups to each challenge so you can focus programs on particular terminals, regions, or segments of your fleet.
- Minimum miles requirement: Set a minimum number of miles that must be driven during the challenge before a participant can become eligible and qualify for a reward, improving fairness in challenge leaderboards and results.
- Rank-based rewards: Set up rank‑based rewards (for example, prizes for 1st, 2nd, and 3rd place) with clear prize descriptions so drivers know exactly what they are working toward. Rewards must be fulfilled and distributed outside of the Motive platform.
- Driver App experience: Drivers can see challenges, leaderboards, badges, and score breakdowns in the Motive Driver App.
Accessing driver rewards challenges
- Log in to the Motive Fleet Dashboard and go to Performance > Rewards.
- The rewards page displays a complete list of challenges created for your fleet.
- For each listed challenge, you can see the following details:
- Challenge name
- Number of participants
- Start and end date for the challenge
- Remaining days until the challenge ends
- Challenge status as either Scheduled, In progress, Complete, or Cancelled
Viewing challenge details
- Log in to the Motive Fleet Dashboard and go to Performance > Rewards.
- Click any challenge to view its details.
- For In progress challenges, you can view the Leaderboard and Details tabs.
- For Scheduled challenges, you can view the list of Participants and Details.
- For Complete challenges, you can view the Results and Details.
Filtering and Sorting
Use filters and sorting to locate challenges quickly.
Filters
- Challenge name: Search by the challenge name.
- Days remaining: Filter by the remaining days until the end of a challenge.
- Status: Filter by challenge status by selecting from Scheduled, In progress, Complete, or Cancelled
Sorting
- Days remaining (lowest): View challenges with the least number of remaining days at the top.
- Days remaining (highest): View challenges with the highest number of remaining days at the top.
- End date (soonest): View challenges that are about to end soon at the top.
- End date (latest): View challenges with the farthest end dates at the top.
- Status: Sort challenges by their current status, so In progress challenges are displayed at the top, followed by Scheduled, Complete, and Cancelled challenges. By default, the rewards page shows challenges sorted by their status.
Creating a challenge
- Log in to the Motive Fleet Dashboard and click Performance.
- Go to Rewards and click Create challenge.
- Enter the Challenge Name.
- Set the challenge duration by adding a Start Date and an End Date.
| Note: Challenges can be as short as one day. Motive recommends a minimum of one month's duration for best results. |
- Enter the number of Minimum miles required to qualify, so only drivers who meet or exceed the set required mileage qualify for challenge ranks and prizes.
| Note: The Minimum miles required to qualify threshold cannot be edited once the challenge is active. |
- Add Description to explain the challenge objectives.
- From the Behaviors section, check boxes to select the behaviors you want to include in your challenge.
- For each selected behavior, there are five performance tiers: Perfect, Excellent, Good, Fair, and Poor.
- To set the threshold for each performance tier, move the slider associated with the relevant tier by its color (e.g., Red for Poor).
- From Points, you can customize point values for each performance tier. These values determine the points a driver will earn for falling under a specific tier.
| Note: Available behavior options and their thresholds are determined by the organization's Event Intelligence settings and current fleet performance for the relevant behaviors. |
- In the Participants section, click Select to add participants to the challenge.
- Select Drivers or Groups of drivers by checking the box.
- If you remember the driver or group name, use the search bar to find and select drivers for the challenge.
- Once done, click Save.
| Note: For participants, you can only select drivers with selected challenge behaviors enabled in their safety settings. |
- Under Rewards, you can see the badge for each rank. Once a driver earns a badge, it will be visible in their Driver App. Badges for 1st, 2nd, and 3rd place are added by default.
- To add more ranks with their badges, click Add another.
- For each rank, you can add a description of the offered prize (e.g., money or a gift).
- To remove a rank, click X.
- Once done, click Create.
Editing a challenge
| Note: You can only edit Scheduled and In progress challenges. Completed and Cancelled challenges cannot be edited but can be duplicated. |
Editing a scheduled challenge
- Log in to the Motive Fleet Dashboard and go to Performance > Rewards.
- Open the three-dot menu for any Scheduled challenge you want to edit.
- Select Edit.
- Make the necessary edits.
- Once done, click Save.
| Note: The Minimum miles required to qualify threshold can only be edited for scheduled challenges, not for active ones. |
Editing an In progress challenge
- Log in to the Motive Fleet Dashboard and go to Peroformance > Rewards.
- Open the three-dot menu for any In progress challenge you want to edit.
- Select Edit.
- Make the necessary edits.
| Note: Behaviors and Rewards fields cannot be edited for In Progress challenges. |
- Once done, click Save.
Duplicating a challenge
- Log in to the Motive Fleet Dashboard and go to Performance > Rewards.
- Open the three-dot menu for the challenge you want to edit.
- Select Duplicate challenge.
- Add the new challenge name and set its duration.
- Edit any other challenge details to customize it as per your requirements.
- Once done, click Create.
Cancelling a challenge
- Log in to the Motive Fleet Dashboard and go to Performance > Rewards.
- Open the three-dot menu for the challenge you want to cancel.
- Select Cancel.
- Click Confirm.
- A message pops up confirming the cancellation of your selected challenge.
- Challenge status will also be changed to Cancelled.
Viewing the leaderboard of a challenge
For any in‑progress or completed challenge, you can view the leaderboard to see each driver’s rank, points, and score breakdowns.
Viewing the leaderboard of a challenge in progress
- Log in to the Motive Fleet Dashboard and go to Performance > Rewards.
- Open the three-dot menu for any challenge with In progress status.
- Select View leaderboard.
- Leaderboard displays all the participants with their ranks, earned points, and score breakdowns.
| Note: For challenges with a set number of required minimum miles, the leaderboard only ranks eligible drivers. All participating drivers still appear in the challenge under Drivers who have not yet qualified, but only drivers who have met the minimum miles requirement are given ranks and prizes at the end of the challenge. |
- Use the filters to customize your view of the leaderboard.
Viewing the leaderboard of a completed challenge
- Log in to the Motive Fleet Dashboard and go to Performance > Rewards.
- Open the three-dot menu for any challenge with Complete status.
- Select View leaderboard.
- Leaderboard displays all the participants with their ranks, earned points, and score breakdowns.
- For winning participants, badges for their earned ranks are displayed with their names.
| Note: For challenges with a set number of required minimum miles, the leaderboard only ranks eligible drivers. All participating drivers still appear in the challenge, but only those who have met the minimum miles requirement are given ranks and prizes at the end of the challenge. |
- Use the filters to customize your view of the leaderboard.
FAQs
Who can use the driver rewards feature?
The driver rewards feature is only available to U.S. customers who have a paid or trial Workforce Management subscription. This feature will be released to additional markets in the near future.
Where do I find driver rewards in the Motive Fleet Dashboard?
You can go to Performance > Rewards in the Motive Fleet Dashboard to view and manage all challenges.
Does Motive provide the actual rewards (e.g., gift cards or bonuses)?
No. Motive only provides the platform to track performance, points, and winners, but your fleet is responsible for choosing and fulfilling the actual prizes.
Can I reward non-driver fleet users?
No, participant selection is currently limited to drivers only.
What is a challenge?
A challenge is a time‑bound program where selected drivers earn points for meeting the safety and performance thresholds you set. At the end of a challenge, drivers are ranked on a leaderboard, and top performers receive the rewards you defined.
How long can a challenge run?
Challenges can be as short as one day, but Motive recommends running them for at least one month so drivers have enough time to participate and improve.
What driver behaviors can I include in a challenge?
You can include predefined behaviors such as hard acceleration, hard braking, speeding, and cell phone or seatbelt usage, depending on your Event Intelligence settings.
How are thresholds and points for behaviors determined?
You set performance tiers (Perfect, Excellent, Good, Fair, Poor) using sliders and assign point values to each tier. Available behavior ranges are based on your Event Intelligence settings and your fleet’s current performance.
Who can I add as participants in a challenge?
You can add individual drivers or groups of drivers. Only drivers with the selected challenge behaviors enabled in their safety settings can be added as participants.
Can I edit a challenge after it has been created?
Yes. You can edit all scheduled and in-progress challenges. However, all completed and cancelled challenges cannot be edited.
How do I see which drivers are winning a challenge?
You can view the leaderboard of an in‑progress or completed challenge to see each driver’s rank, points, and score breakdowns.
What happens if drivers tie for a badge?
If drivers tie for a top award position, a tiebreaker is calculated based on the total miles driven by the drivers during the challenge period, meaning the driver with the most miles driven would win the tie.
What is the minimum miles requirement in a Driver Rewards challenge?
Minimum miles required to qualify is an optional setting that lets fleet managers specify how many miles a driver must drive during the challenge to qualify for ranks and prizes. Drivers who do not meet the required mileage set for a challenge can still participate and appear in the challenge, but only those who meet or exceed the minimum miles are ranked and given rewards.
Do I have to set a minimum miles requirement for every challenge?
No. You can choose whether to add a minimum miles requirement when creating each challenge. When you set the number of Minimum miles required to qualify, only drivers who meet or exceed that mileage are eligible for ranks and prizes in that challenge.
Can I change the minimum miles required after the challenge starts?
You can only edit the Minimum miles required to qualify field while the challenge is still in Scheduled state. Once a challenge is In progress, the minimum miles threshold can no longer be changed.
Why do some drivers show up on the leaderboard but are not ranked or prize‑eligible?
For challenges with a minimum miles requirement, all participating drivers appear on the leaderboard so fleets can track their participation, but only drivers who meet or exceed the required minimum miles are ranked and eligible for rewards at the end of the challenge.
How often is prize eligibility updated for minimum miles?
The system calculates each driver’s total miles over the challenge period and automatically updates their eligibility once they meet or exceed the configured minimum miles. Eligibility is recomputed on a daily basis, so drivers’ prize‑eligibility status stays up-to-date during the challenge.
What do drivers see in the Driver App related to minimum miles?
In the Motive Driver App, the challenge details screen shows a miles progress indicator and driver eligibility status so drivers can see how many more miles they need to drive to qualify for prizes. When a driver crosses the required miles threshold during an active challenge, they receive an in‑app message confirming that they are now prize‑eligible.
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