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Motive Rewards Card

Updated

Motive Rewards Card lets fleets reward Driver Rewards challenge winners with a Motive-branded, one-time, non-reloadable prepaid Visa card. 

Overview

  • Reward winners with cash: Set a dollar amount for each place in a Driver Rewards challenge.
  • Issue cards right away: After you confirm the winners and payment clears, cards are issued to drivers immediately.
  • Easy for drivers to use: Drivers can add the card to their mobile wallet or use it anywhere Visa is accepted. A physical card is also available.

Requirements

  • An active Workforce Management (WFM) subscription
  • Availability in the United States only
  • An admin who has turned on Motive Rewards Card redemption for your company
  • A payment method saved in Motive

Set up Motive Rewards Card

  1. Log in to the Fleet Dashboard and go to Admin > Performance.
  2. Turn on Motive Rewards Card as a driver prize.
  3. Accept the terms.
  4. Save a payment method.
Note: Your payment method is charged only after a challenge ends and you’ve confirmed the winners.

Control who can manage Motive Rewards Cards

The permission Enable Motive Rewards Cards as reward redemption sits under Manage challenges. It controls who can create a Motive Rewards Card challenge, confirm winners and pay for the pre-paid cards. The Admin role includes it at launch. Other roles get it only when an admin grants it, and only after Motive Rewards Cards are enabled for your company.

To learn how to edit a role, see Roles and Permissions.

Create a challenge with a Motive Rewards Card prize

  1. Create a Driver Rewards challenge. See Driver Rewards.
  2. For the prize, select the Motive Rewards Card as a placement prize.
  3. Set a dollar amount for each place (1st, 2nd and so on).
Note: A single winner’s reward can’t exceed $5,000.

Confirm winners and pay for the cards

  1. When the challenge ends, review the results and confirm the final winners, including ties.
  2. After you approve the results, you’re taken to a checkout page to purchase the Motive Rewards Cards.
  3. Once payment clears, cards are issued to drivers immediately by email, push notification or SMS.

If two drivers tie, the tied driver is added as an extra winner and the total cost reflects the extra reward. A banner on the results page flags the extra winners.

Note: Cards are issued only after payment succeeds. If a payment fails, no cards are issued until it’s resolved.

What drivers see

Drivers receive an email, push notification or SMS to redeem their card. They can add the card to their mobile wallet (Apple Pay or Google Pay) or order a physical card. The card and its notifications are Motive-branded.

Each card is tied to one reward. It can’t be reloaded, and it isn’t for cash withdrawals or bank transfers. If a driver leaves your fleet, they keep their card and any remaining balance, and no new rewards are issued to them.

FAQs

Is this the same as a Motive Card?

No. Motive Rewards Card is a prepaid Visa card, and it’s different from the Motive Card.

Why does Motive ask for my EIN and business address?

The card issuer uses them to verify your business before Motive Rewards Cards can be funded. You only have to enter them once.

Which fleets can use Motive Rewards Card?

Fleets in the US with an active Workforce Management subscription, where an admin has turned on Motive Rewards Card redemption.

Who pays for the cards, and when?

Your fleet pays, using the payment method on file. You’re charged after you confirm the results. Cards are issued only after payment succeeds. If a payment fails, no cards are issued until it’s resolved.

What happens if two drivers tie?

The tied driver is added as an extra winner, and the total cost reflects the extra reward.

Is there a limit on the reward amount?

Yes. A single winner’s reward can’t exceed $5,000.

Can drivers reload the card or take out cash?

No. Each card is tied to one reward and can’t be topped up. It isn’t for cash withdrawals or bank transfers.

What happens if a driver leaves the fleet?

They keep their card and any remaining balance. No new rewards are issued to them.

Is the card Motive-branded?

Yes. The card and its notifications are Motive-branded.

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