| Audience | Fleet Admins |
| Applies To | Fleet Dashboard > Cards |
Release Date
April 24, 2025
Introduction
Fraud Protection Guarantee is designed to secure your fleet's profitability. It works through mobile-based card unlocking, AI-driven fraud detection with immediate auto-declines, and highly customizable spend controls.
Fraud Protection Guarantee Overview
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What’s New?
- Mobile-based card unlock: This feature adds an extra layer of security by requiring cardholders to unlock their cards via the Motive Driver App or SMS before each transaction, protecting against unauthorized use, skimming, and theft.
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AI-powered fraud detection with auto-declines: Our system automatically detects and declines potentially fraudulent transactions in near real-time, thanks to the integration of fleet telematics and Motive Card spend data. This includes:
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- Vehicle proximity auto-declines: Automatically declining fuel transactions when the vehicle's location doesn't match the merchant's location.
- Fuel tank threshold auto-declines: Automatically declining transactions if the fuel tank is already above the set capacity.
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- Customizable spend controls: You can set various controls to restrict card usage and prevent unauthorized spending, including time limits, spend limits, category restrictions, and merchant controls.
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How does this feature help users?
- Motive's Fraud Protection Guarantee is designed to provide peace of mind and financial security when using Motive Cards.
- The new Audit Logs provide transparency into any changes made to your card settings, helping you track and monitor account activity.
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