Door & Environmental Sensor

Overview 

Door & Environmental Sensors give fleets real-time visibility into refrigerated assets by combining door, temperature, and humidity monitoring in a single device. Fleet Managers and Fleet Admins can see exactly when reefer doors open and close, monitor conditions inside every zone, all from the Motive Fleet Dashboard.

• Monitor Reefer: Use continuous temperature and humidity monitoring to keep reefers within a defined range.
• Track door activity: The Door and Environmental Sensors help detect both swing and roll-up doors in real time. 
• Configure Alerts: Create real-time email and SMS alerts when doors are left open too long, or reefer temperatures move outside the set thresholds. 
• Review Reports: Use Reefer Activity and Door Sensor Events reports to get a historical view of the door status, temperature & humidity data for a specific reefer.

Door Sensor 

As a Door Sensor, , it keeps Fleet Managers aware of door movement and various environmental factors:

• Allows monitoring of door opening and closing for both swing and roll-up doors.
• Provides access to historical data of door opening and closing times
• Allows you to set up alerts to notify the fleet admins when the door has been left open for an extended period of time. 

Environmental Sensor

As an Environmental Sensor, it keeps Fleet Managers aware of various environmental factors:

• Allows real-time monitoring of the temperature and humidity of fleets.
• Provides access to historical temperature reports to help with any load claims.
• Set up temperature alerts to be notified whenever the reefer temperature is out of the set range. 

These sensors are compatible with all reefer makes and models, eliminating the need for additional Third-party reefer accessories. 

Viewing assets with Door & Environmental Sensors on the Fleet Dashboard

1. Log in to the Fleet Dashboard and click on Fleet View.
2. Click on the Map tab and scroll down to find an asset with a Vehicle Gateway connected to an Environmental Sensor.

Note: Look for the assets with a snowflake icon next to them. Set up the Asset type to Reefer for the snowflake icon to appear.

3. Hover over the snowflake icon to get an overview of the Door & Environmental Sensor’s readings.

4.  Clicking on the asset opens the details to check further insights about the Door & Environmental Sensors under the Live page in Assets.

5. If you hover over the information, the actual device information, serial number, location, and last update time, temperature, humidity, and door status appear.

   

Unpairing and repairing Door & Environmental Sensors

A Vehicle Gateway is required to get the most out of the Door & Environmental Sensor. In case the current Vehicle Gateway needs to be replaced, the Door & Environmental Sensor will need to be unpaired from the current Vehicle Gateway and then re-paired to a new vehicle Gateway for the sensors to function properly.

1. Sign in to the Fleet Dashboard and click the Admin button.

2.  Click Organization from the dropdown menu and select Assets from the list.
3. Select the Vehicle Gateway you want to replace. Click the three-dotted button on the desired Asset. 

4. Click Edit Asset from the dropdown.

   

5. Scroll down to Sensors and click Remove.
6. Click Save.

7. Add the new Vehicle Gateway to the Fleet Dashboard if you have a new one or assign an existing Vehicle to the Door & Environmental sensor.

Repairing the Door & Environmental Sensors

1. Press and hold the reset button of the Door & Environmental Sensor for 4 seconds, and then release. The LED will blink red once. This indicates the sensor being unbound from the previous Vehicle, and ready to be re-paired
2. Press and release the same reset button, and the LED will start blinking blue for 20 seconds. This indicates that the Door & Environmental Sensor is in the process of connecting to the newly assigned Vehicle. 
3. Once the Vehicle Gateway and sensor have paired, the telematics data starts showing up on the dashboard. 
4. Confirm the connection by logging in to the Fleet Dashboard and viewing if Door & Environmental Sensor data is available. Alternatively, check the LED after 10 minutes of the pairing process. If the LED is a solid blue, the connection is successful. If it shows blinking blue still, then the device is still in the process of pairing. 

Viewing Real-Time Door & Environmental Monitoring from Fleet View

The real-time monitoring feature of Door & Environmental Sensors allows you to access all the temperature and door status-related information of reefers through the Fleet View.

Viewing Asset Level Temperature Telematics

The Live page in Assets allows you to have a real-time insight into the asset's door status, temperature, and humidity.

Note: Each vehicle gateway supports up to 6 sensors, allowing independent temperature and humidity readings for each zone in a single or multi-zone reefer. Door &  Environmental Sensor can only monitor, not remotely control, temperature, humidity, and door status.

Viewing Reefer Activity Reports

Reefer Activity Reports give you a historical view of the door status, temperature & humidity data for a specific reefer. All reports can be exported for ease of use.

Viewing Door Sensor Events Reports

Door Sensor Events Reports give a historical view of the door status. All reports can be exported for ease of use.

Viewing Reefer Temperature Alerts

Reefer Temperature Alerts allow you to get real-time email and SMS alerts or notifications whenever your door status and reefer’s temperature are outside your desired range.

Creating door alerts for Door & Environmental Sensors

Creating an Environmental Alert 

1. Log into the Motive Fleet Dashboard and click on the Admin icon.

2. Click on Alerts from the Platform dropdown.
3. Click + Create Alert.

4. Enter a name for the alert in the Name field.
5. Click on the Type dropdown and select Reefer Temperature.
6. Click on the Select button under Assets to choose the assets you want to create alert for.

7. Choose between the Groups and Assets tabs to see the options, or search the Asset ID. 
8. Click on the checkboxes of the groups or assets you want to be covered in the alert.
9. Check the checkbox of All entities if you want the alert to be applicable to all groups and drivers.
10. Click Save once done.

11. Click on the dropdown of Trigger alert to choose the desired option.

12. Enter the minimum and maximum temperature values in the given fields.
13. Input the desired time that a temperature event must satisfy the desired conditions for an alert to be triggered. If you want an alert immediately sent upon a condition being met, please enter 0. 
14. Click Select against the recipients to choose the people you want to receive the alert.

15. Click Select in the Recipients section and select the Fleet Users, Drivers or Groups. 
16. Select the Priority, Frequency, and Method of delivery for the alert. 
17. Click Save.

Creating a Door Alert 

1. Log into the Motive Fleet Dashboard and click on the Admin icon.

   

2.  Click on Alerts from the Platform dropdown.

3. Click + Create Alert

   

4. Enter a name for the alert in the Name field.
5. Click on Alert Type dropdown and select Door Open.
6. Click Select under Assets to choose the assets you want to create alert for.
7. Click Select in the Recipients section and select the Fleet Users, Drivers or Groups. 
8. Select the Priority, Frequency, and Method of delivery for the alert. 

9. Click on the Save button once you are done.

   

Reports 

Motive Fleet Dashboard is designed to give Fleet Managers and Admins a better idea about their fleet’s performance. The Refeer Activity and Door Sensor Events Report can be viewed to help with audits and understand historical temperature, humidity, and door status (open and closed) data.

Viewing Door Sensor Events Report 

1. Log into the Fleet Dashboard and click Reports.
2. Click the Security tab under the Browse section.

3. Click Door Sensor Events.

   

4. Click Asset and enter the Asset ID to get the  Door Sensor Events report. 

   

5. Apply filters like Date, Vehicle, Driver, and Video Recall to have better access to the required report.

6. Download the filtered report by clicking the three dots button and selecting Export as PDF or CSV based on your preference.

   

Viewing Reefer Activity Report 

1. Log into the Fleet Dashboard and click Reports.
2. Click the Assets tab under the Browse section.
3. Scroll down to Reefer Activity and click it.

4. Apply filters like asset, dates, data, and frequency (15min, 30min, 1hr) to have a better access to the required report.

5. Download the filtered report by clicking the three dots button and selecting Export as PDF or CSV based on your preference.

   

6. Another way to view the Reefer Activity Report is by clicking Fleet View. 
7. Select the desired Asset and click History. 

8. The graph displayed is the Reefer Activity Report. 

   

FAQs

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