Connecting a mobile device to the Vehicle Gateway in the Motive Driver App lets drivers automatically record driving time and vehicle data over Bluetooth, without manual pairing steps in device settings. The updated connection flow improves how nearby vehicles are detected and matched, helping drivers quickly link to the correct Vehicle Gateway and reducing setup errors on both Android and iOS.
Overview
- Streamlined vehicle selection and connection: The Driver App now surfaces nearby vehicles in a dedicated selection flow and handles the Bluetooth in the background, making it easier to identify and connect to the right Vehicle Gateway from inside the app.
- More accurate and reliable pairing: The experience is designed to minimize mis-pairing and connection failures by guiding drivers through permissions, improving how Vehicle Gateways are discovered, and preventing conflicts.
- Version and hardware support: These enhancements are available on Driver App v96+ for both Android and iOS, and require VG3 firmware 103000+ where applicable, ensuring consistent behavior across supported devices and Vehicle Gateways.
| Note: This update is available for the Driver App version v96 or above for both Android and iOS users. For users with VG3, firmware version 103000 or above is required. To pair your mobile device to the Motive Vehicle Gateway (ELD), ensure that the mobile device is Bluetooth-enabled. Make sure you have not enabled the WiFi hotspot while trying to connect to the Vehicle Gateway/ELD. Enabling Bluetooth and the WiFi hotspot together can create issues when connecting. |
Connecting/pairing a mobile device to the Vehicle Gateway in the Motive Driver App
- Log in to the Motive Driver App > swipe up from the bottom.
- Tap Select a vehicle.
- When prompted, tap Allow to grant Bluetooth permissions for connecting to nearby vehicles. This is a one-time step and only appears if the permission hasn’t already been enabled for the Motive Driver App.
- If accessing the vehicle selection flow for the first time, review the setup information > tap Got it to proceed.
| Note: On iOS devices, when the accessory selection screen appears, wait for the accessory to show up in the list before selecting it. |
- From the Nearby Vehicles list, tap the desired vehicle to select it.
- The status under the selected vehicle displays Connecting while the Driver App attempts to establish a connection.
- Once connected, the status updates to Connected, and a confirmation pop-up displays.
9. If the connection fails, a pop-up appears with options to Call our support team, Chat with us, or Report a bug.
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