The Motive Vehicle Gateway (VG) is the core in-cab device that connects drivers, vehicles, and the Motive platform. It continuously syncs driver an...
Vehicle Gateway
Vehicle Gateway Overview
Vehicle Gateway Installation
This article explains how to install the Motive Vehicle Gateway (VG) and select the correct cable for your vehicle. Using the right cable and follo...
Vehicle Gateway installation on light/duty vehicles
This article guides you through installing the Motive Vehicle Gateway (VG) with the OBD-II cable (Cable 3015/Cable 3018) in light-duty vehicles s...
Vehicle Gateway installation for heavy-duty vehicles
This article explains how to install the Motive Vehicle Gateway in heavy-duty vehicles, including long-haul trucks. Proper installation with the co...
Vehicle Gateway Settings
Vehicle Gateway settings in the Motive Dashboard provide centralized controls for managing connectivity, alerts, and installation documentation. Pr...
Installation Guidelines for Pro-install Partners
This article provides installation policy requirements and best practices to Motive professional installation partners. These guidelines establish ...
Volvo Installation and Best Practices
Heavy-duty Volvo vehicles feature various diagnostic connectors. Using the manufacturer's recommended port ensures the proper functionality of afte...
Ordering a New Cable: Customer's Guide
If you're looking to purchase a new cable, please make sure you have the following information ready: VIN Number (REQUIRED): Your vehicle's uniqu...
How to view Odometer readings entered on the Fleet App during Vehicle Gateway installation
The Motive Fleet App allows Fleets to enter odometer readings, engine hours, and power source information during the Vehicle Gateway installation. ...
How to view Dashcam images on the Fleet App
Audience Fleet Admins, Fleet Managers, Installers Applies To Fleet App > Devices Introduction Motive Fleet App allows you to view Dashcam...
Connect the OBD2 Shunt Device with the Vehicle Gateway
Motive helps drivers connect OBD2 shunt devices to ensure a stable power supply to their Vehicle Gateway. Note: Before proceeding, ensure the engin...
Vehicle Gateway
The Vehicle Gateway is a key part of Motive’s fleet management solution. It collects and transmits real-time vehicle and driver data, helping your ...
Enable PTO/AUX Input for Vehicles
Enable PTO/AUX Input for Vehicles lets fleets capture accurate activity data from auxiliary equipment. Once configured, these AUX inputs feed direc...
AUX Activity Detail Report
Fleet Dashboard allows the fleets to monitor the AUX activity through the AUX Activity Detail Report. Viewing the AUX Activity Detail Report 1. Log...
View PTO on Fleet Dashboard
Having the ability to accurately view when PTO for a vehicle is engaged or disengaged comes with the Fleet Dashboard and Fleet App. Fleet Managers ...
Connect/pair a mobile device to the Vehicle Gateway in the Motive Driver App
Connecting a mobile device to the Vehicle Gateway in the Motive Driver App lets drivers automatically record driving time and vehicle data over Blu...
What is RMA (Return Merchandise Authorization)?
Audience Fleet Admins, Fleet Managers Applies To Vehicle Gateway, AI Dashcam, Smart Dashcam, Cables, Asset Gateways IntroductionRMA is Return...
Edit and assign Vehicle Gateway
Introduction Motive allows Fleet Managers to edit and assign a Vehicle Gateway for vehicles in their Fleet. Follow the steps in this article to edi...
How to install the Vehicle Gateway in Volvo Truck - Model Year 2013 - 2018
Vehicle Gateway is designed to make drivers’ journeys more regulated and safer. It also helps the Fleet Admins and Managers to stay updated and tak...
How to Install the PTO (Power Take-Off) AUX Cable-5005
Audience Mechanic/ Installer Applies To PTO Cable, Vehicle Gateway, Input source on the Vehicle used to track PTO on/off activity Introduction...
Vehicle Gateway Code 2 issue
Symptom(s): Vehicle Gateway has Code 2 issue Vehicle Gateway has Code 2 displayed. Cause Unknown Solution 1. Check if your Driver App is connec...
Vehicle Gateway Malfunctions and Data Diagnostics
The ELD Mandate requires that every ELD provider generate Malfunction or Data Diagnostic messages that surface when any problem with the ELD data o...
Upgrade/ update Vehicle Gateway Firmware
It is essential for the Drivers to keep their Vehicle Gateway updated to enjoy the benefits of the new features and have older features work...
Re-assign a Vehicle Gateway to a different vehicle
Each Vehicle Gateway has a unique serial number (S/N) printed on the bottom of the device. Fleet Admin can move a Vehicle Gateway from one vehicle ...
Sharing Wi-Fi hotspot password from the Fleet Dashboard
Fleet admins can access and share the Wi-Fi hotspot passwords with the drivers from the Fleet Dashboard bu following these steps. Log in to the Fle...
Bendix Integration cable installation
The Motive and Bendix integration allows customers to easily send data from their Bendix Safety Direct Processor to a web-based Bendix Safety Porta...