How to get a test image from the AI Dashcam

     

    Audience Drivers, Fleet Admins
    Applies To AI Dashcam

     

    Symptoms: How to get a test image to test AI Dashcam service

    The Driver App fails to get the test image from the AI Dashcam. 

     

    Cause

    Unknown.

     

    Solution

    1. Switch your engine ON.
    2. Check whether the red LED light on the camera is lit. If the red LED does not turn on within 3 minutes of the engine on, disconnect and reconnect the camera from the Vehicle Gateway. The LED will turn on in another 3 minutes.
    3. Wait for 2 minutes after the LED light on the camera turns ON.
    4. Open the Driver App and attempt to take a test image again. 
    5. If you still fail to take an image, unplug the Vehicle Gateway and AI Dashcam for 5+mins.
    6. Ensure the engine is off too and plug back the Vehicle Gateway and wait for it to power up. Make sure the GPS(left) light is solid GREEN.
    7. Connect to the Driver App and wait until the status of the dashcam changes to Disconnected.
    8. As soon as the status of the dashcam changes to 'Disconnected', plug it back into the Vehicle Gateway and wait for the status to change.
    9. If the install image check fails with the LED ON, the camera is busy transferring a video. Try again in a few minutes. If the next try fails, reach out to support.

     

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