To pair your mobile device to the Motive Vehicle Gateway (ELD), ensure that the mobile device is Bluetooth-enabled. Make sure you have not enabled the WiFi hotspot while trying to connect to the Vehicle Gateway/ELD. Enabling Bluetooth and the WiFi hotspot together can create issues when connecting.
The latest update improves the vehicle selection and Bluetooth connection process. It aims to increase accuracy in identifying and connecting to the correct Vehicle Gateway, thereby reducing setup errors.
| Note: This update is available for the Driver App version v96 or above for both Android and iOS users. For users with VG3, firmware version 103000 or above is required. |
Steps: Connecting/pairing a mobile device to the Vehicle Gateway in the Motive Driver App
- Log in to the Motive Driver App.
- From the Home Screen, swipe up from the bottom.
- Tap Select a vehicle.
- When prompted, tap Allow to grant Bluetooth permissions for connecting to nearby vehicles. This is a one-time step and only appears if the permission hasn’t already been enabled for the Motive Driver App.
- If accessing the vehicle selection flow for the first time, review the setup information and tap Got it to proceed.
| Note: On iOS devices, when the accessory selection screen appears, wait for the accessory to show up in the list before selecting it. |
- From the Nearby Vehicles list, tap the desired vehicle to select it.
- The status under the selected vehicle will display Connecting while the app attempts to establish a connection.
- Once connected, the status updates to Connected, and a confirmation pop-up will appear.
9. If the connection fails, a pop-up appears with options such as Call our support team, Chat with us, or Report a bug.
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