Ordering a New Cable: Customer's Guide

    Audience: Fleet Admins/Owner Operators
    Applies to: New/Replacement Cables

     

    For New Cable Orders:

    If you're looking to purchase a new cable, please make sure you have the following information ready:

    1. VIN Number (REQUIRED): Your vehicle's unique identification number.
    2. Cable Cost: The cost for a new cable is $50.
    3. Receiver's Email (REQUIRED): The email address where you'd like to receive order updates.
    4. Receiver's Address (REQUIRED): The shipping address for your cable.
    5. Shipping Method (REQUIRED): Choose your preferred shipping method from the following options:
      • Air Shipping: $27.04
      • Three-Day Select: $20.74
      • Ground Shipping: $15.42
      • World-wide expedited shipping waiver (applies to Canadian customers only)

    For Replacement Cable Orders:

    If you need a replacement cable, please have the following details ready:

    1. Cable Type: Kindly confirm which cable type is suitable for your vehicle. If possible, provide an image of your truck's diagnostic port for reference.
    2. VIN Number (REQUIRED): Your vehicle's VIN number.
    3. Receiver's Email (REQUIRED): The email address where you'd like to receive order updates.
    4. Receiver's Address (REQUIRED): The shipping address for your replacement cable

    Once you have these details on hand, please Contact Us and we'll be able to create your order and ensure your cable is on its way to you.

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