Driver App Settings

Updated 14 July 2026 08:30

Learn how to navigate and manage your settings in the Motive Driver App. Understanding these settings helps you stay compliant, customise your experience, and stay connected to your fleet.

Overview

The Settings section in the Motive Driver App gives you full control over your account details, compliance preferences, notification settings, and fleet connections, all from one convenient location. Key features include:

Easy account management: Quickly update personal details, such as your name, driver ID, and contact information, ensuring your records are always accurate and up to date.
Enhanced compliance: Set your hours of service (HOS) cycles and time zones according to regulatory requirements, ensuring that your logs are always aligned with industry standards.
Custom notifications: Tailor your alerts and reminders based on your workflow, allowing you to stay informed without unnecessary distractions.
Fleet connection: Easily join or manage your company link, allowing seamless data sharing between your device and fleet systems for improved compliance and operational efficiency.

Changing account settings

Go to Settings > Account.
View details like Name, Driver ID, Licence number, and contact info.
If allowed by your fleet admin, tap a field to update it.
Tap Save to confirm changes.

Note: If the fields are locked, you need to contact your fleet administrator for access.

Changing your password

Go to Settings > Change Password.
Enter your Current password.
Enter your New password twice to confirm. Choose a strong password that is unique and secure.
Tap Save.

Changing Driver App account preferences

Login to the Motive Driver App and go to Settings > Preferences.
From this menu drivers can update the Language, Region, Home terminal time zone, Odometer units, Log Increment, and enable Special Driving Conditions.
Once you have made the changes tap Save.

Note: The language, as well as the date, time, and number formats, are selected based on the company’s default

Changing Language Preferences

Login to the Motive Driver App and go to Settings > Preferences.
Tap Language and select the desired language from the dropdown. Languages currently supported include: English (US), English (UK), Spanish (MX), French (CAN), German and Dutch.
Tap Save.

Viewing general settings

Go to Settings > General.
Set your Home Terminal Time Zone for accurate log reporting.
Enable or disable duty statuses like Yard Move and Personal Conveyance (if allowed by your fleet admin).
Choose whether trailer and shipping details should auto-carry over for future logs.

Driver Licence State and Number

1. Log in to the Motive Driver App and tap the Hamburger icon.

2. Tap Settings.

3. Select Account.

4. Enter your Licence State and Licence Number.

5. Once you have added all the information, tap Save.

Updating carrier information

Go to Motive Driver App > Settings > Company.

Update or add relevant information on the Carrier Details screen.

Tap Save to confirm changes.

Viewing your company connection

Go to Settings > Company Connection.
View your current company if already connected.
If not connected, enter your Company ID to submit a connection request.
Once approved, your app will sync with the company’s data for compliance tracking.

Allowing camera permissions in the Driver App

The Driver App has a feature that allows drivers to take pictures of documents (Fuel Receipts, Scale Tickets, Bill of Landings, etc). To do so, the App will request permission to access the camera of the driver's mobile device. The camera will only be in use during the time the driver takes a picture of the document.

Allowing camera permissions on the Android Driver App

Tap the +(Plus) icon.

Select any document from the list.

Tap the Camera icon.

Tap Take a new photo.

On the prompt screen, tap Allow while using the app to enable camera feature for the Driver App.

Note: In case you do not receive the permission prompt or accidentally deny the request, you can still allow camera access from the settings of your Android smartphone. From the settings of your mobile phone, follow the next steps.

Open Settings from the mobile home screen.

Tap Apps.

Scroll down until you see the Driver App. Tap to open the app settings.

From App info, tap Permissions.

Tap Allow while using the app to enable the camera feature for the Driver App.

Allowing camera permissions on an iPhone Driver App

Tap the +(Plus) icon.

Select any document from the list.

Tap Add Image.

Tap Take a new photo.

On the prompt screen, tap Yes.

Tap the toggle button for Camera to enable camera access for the Motive Driver App

Open Settings from the mobile home screen.

Tap Apps.

Scroll down until you see the Driver App. Tap to open the app.

Tap the toggle button for Camera to enable camera access for the Motive Driver App.

Increasing the Font Size in the Driver App

Increasing the Font Size on an Android Phone
Increasing the Font Size on an iPhone

Increasing the Font Size on an Android Phone

On your device, open Settings.

Search for Font size.

Tap Font size.

To change your preferred font size, move the slider left or right.

Increasing the Font Size on an iPhone

1. Go to your phone Settings.

2. Tap Accessibility.

3. Tap Display & Text Size.

4. Tap Bold Text to display the text in boldface characters.

5. Tap Larger Text.

6. Turn on Larger Accessibility Sizes.

Delete Driver Account

1. Login to the Motive Driver App.

2. Tap the hamburger icon.

3. Tap Settings.

4. Tap Company Connection.

5. Select Delete Account.

Connect with the company/carrier

1. Log in to the Motive Drive App and tap the menu icon.
2. Tap Settings from the menu.

3. Tap Company Connection.

4. Enter your Company ID and tap Search.

Note: Your Fleet Manager can find the Company ID on the Fleet Dashboard.

6. If your company is registered with Motive, its name will appear in the search results. Tap your Carrier to send a company connection request to your Fleet Manager.

7. Once done, the Company Connection screen displays the pending approval. The Fleet Manager gets notified of your request. Once approved, you are connected with your company.

FAQs

How do I update my driver profile information?

Go to Settings > Account in the Driver App.
Tap the editable fields to update your information.
Some details may require approval from your fleet admin.

Can I change my password in the Driver App?

Go to Settings > Change Password.
Follow the prompts to enter and confirm your new password.

What if I’m unsure which cycle rule to choose?

Contact your fleet admin or review your company’s compliance policies before making changes.

How do I connect to a new company?

Go to Settings > Company Connection in the Driver App.
Enter the company ID.
Submit your request to link your account to the company.

Why can’t I edit some of my account information?

Some fields may be restricted by your fleet. Contact your administrator if changes are needed.

Does the Driver App switch time zones when drivers enter a different time zone?

Yes, the Motive Driver App automatically adjusts to the driver's current location. However, the time zone recorded in the logs will remain consistent with the Home Terminal's time zone.

I accidentally created a new driver account with my email instead of using Forgot Password, how do I delete this extra account and link my email to my company’s correct driver profile?

You cannot delete the mistaken account from the app if you’re not fully logged in or connected. The correct fix is to have Motive Support link your email back to your company’s existing driver profile and remove the stray account from the system.

Contact Motive Support (or your fleet admin can contact them) and explain that you accidentally created a new driver account instead of using Forgot Password. Share your company name to which your email should be associated.
Support will look up the incorrect standalone account created under your email, link your email to the correct driver profile in your company’s fleet, and send you a password reset link so you can log into the right account.
After you get the reset email, reset your password using the link. Open the Motive Driver App and log in with the same email and new password.

For standard, self-serve cases (where you are still logged in and can see the main menu), the instructions in Delete Driver Account still apply.

As a fleet admin, how can I stop the app from auto-assigning or auto-filling trailers on driver logs?

Trailer auto-fill is controlled by a driver-side setting in the Motive Driver App:

The setting Carry Over My Trailer & Shipping Documents tells the app to automatically bring forward the last trailer and shipping details into the next day’s log.
When this is enabled, old trailer numbers can keep showing up on new logs, which looks like auto-assigning trailers even when the driver changed trailers.

To stop this behaviour:

Each driver must open the Motive Driver App settings and turn Carry Over My Trailer & Shipping Documents off in their app settings.
Once set to No, trailer information will not auto-carry from previous logs, and drivers will need to enter the current trailer details each day.

Important limitations:

There is no admin-side switch today that lets Fleet Admins globally lock or disable this setting for all drivers; it’s controlled per driver in the Driver App.
For trucks/vehicle numbers, there is also no global auto-assign toggle. The app will typically reuse the last assigned vehicle or whatever the driver selects. To avoid bad auto-fill:
- Coach drivers to select the correct vehicle from the drop-down (not type free-form numbers), and
- Edit any affected logs to remove incorrect/duplicate vehicles.

How can I disable ads/pop-ups from the Motive Apps?

Motive’s Driver and Fleet apps do not show any ads. If you see unrelated ads or pop-ups, they are likely coming from another app on the device or from adware, not from Motive. Make sure you’re using the official Motive apps from the App Store/Google Play, review and remove any other apps that display overlays/ads, and check notification/overlay permissions.

Motive may show occasional in-app banners about features or compliance. Those are part of the product and can usually be dismissed but not fully disabled.

How can I find or update my phone number in the Driver App?

Motive does not currently have a dedicated self-serve page for viewing or updating a driver’s phone number in the Driver App. If the phone number needs to be corrected, the best path is for the fleet admin to review the driver profile in the Fleet Dashboard, or for the user to contact Motive Support if they cannot access or update it themselves.

How do I connect my account to my company in the Driver App using a Company ID?

Log into the Motive Driver App and tap the menu icon. Tap Settings. Tap Company Connection. Enter your Company ID and tap Search. If your company is registered with Motive, its name will appear in the search results. Tap your Carrier to send a company connection request to your Fleet Manager. Once done, the Company Connection screen displays the pending approval. The Fleet Manager gets notified of your request. Once approved, you are connected with your company. To see the instructions with images, go to Connect with the company/carrier.

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