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    DispatchPal Integration with Motive

    Updated
    Audience Dispatchpal and Motive Customers
    Applies To  Fleet Dashboard > App Marketplace

     

    Introduction

    DispatchPal and Motive integration allows automatic real-time updates of a vehicle's GPS location directly in DispatchPal TMS and provides dispatch information in the Motive Driver App. This way, drivers and dispatchers can use a single platform for their work.

     

    Integration Benefits

    • This integration enables seamless communications between dispatchers and drivers to eliminate unnecessary calls.
    • Dispatchers can track vehicles live with vehicle location, HOS, and projected ETA data rather than calling or texting drivers to get ETAs and current locations.
    • Use fully-customizable forms for load information and geofencing for faster delivery. This feature is highly customizable in terms of how the loads look like about stopping information and additional instruction tailored to individual use cases of each company. This flexibility makes this feature suitable and effective for a wide range of industries
    • Drivers receive dispatches with each load's details in the Motive Driver App. Drivers can fill out each load stop info from within the app, which updates the dispatchers of the load’s status and ETA.
    • Allows submission of documentation to DispatchPal TMS directly from the Motive application.


    System Requirements

    Dispatchpal

    • N/A

    Motive

    • Enterprise Subscription

     

    Steps: Enabling Dispatchpal integration with Motive App Marketplace

    Note: This is a 2-way integration and requires configuration at DispatchPalend as well as Motive end.

    The process for enablement is as follows:

    1. Reach out to DispatchPal or Motive. The optimal way is to reach out to DispatchPal if you are a non-existing customer of McLeod.
    2. Inform Motive that you have subscribed to DispatchPal for this integration. Motive makes sure that you are on the right subscription package with Motive.
    3. Motive Professional Services team holds a kickoff call with you and enables the integration per your needs. This integration is customizable for each carrier’s specific needs. In the kickoff call, Motive assigns you an implementer. 
    4. Motive implementer enables the forms required.
    5. Log into the Motive Dashboard and navigate to the Marketplace.

    marketplace.png

    6. On App Marketplace, search for the DispatchPal tile.

    Step_6.png

    7. Click Install.

    Step_7.png

    8. Inform the DispatchPal team that you have completed the flow on App Marketplace.

     

    Support for Integration

    Dispatchpal

    • Email: support@essoho.com
    • Phone: +1 708-303-0900

     

    Motive Support

     

    Related Content

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