Motive Support Contact Information
Before reaching out to Motive Support, please utilize the Motive Help Center. The Help Center contains a comprehensive collection of articles that are regularly updated. We advise you to search for specific symptoms or questions you may have, as you may find a solution more quickly.
Status Page Subscription
To stay informed about platform incidents and scheduled maintenance, subscribe to our Status Page. Notifications are available via email or SMS.
Visit https://status.gomotive.com/ and click Subscribe to receive updates.
Contact Channels
Our in-house support team is available 24/7 to answer your questions and resolve issues. There are 4 ways to engage with Motive Support:
- Chat: Available in Fleet Dashboard
-
Webform: Fill in the Contact Us form on the Help Center. Fill in the following details:
- Name
- Phone
- Subject: Summary of the issue
- Description: Be as descriptive as possible, including the exact date and time you got the issue.
- Phone: 1-855-434-3564 – The phone number is always listed at the bottom of the Contact Us form page on the Help Center if you need to find it again.
- Email: Fill in the Contact Us form on the Help Center or email support@gomotive.com
How to Contact Support from Motive Apps and Dashboards
You can easily contact Motive Support while using the Driver App, Fleet App, and Fleet Dashboard. Follow the instructions below for each product:
- Driver App - Web Form, Email, & Phone
- Fleet App - Web Form, Email & Phone
- Fleet Dashboard - Chat
Driver App - Web Form, Email & Phone
If you are unable to find the desired content on the help center, follow the steps below:
Web Form / Email Support
1. Tap Support.
- Choose Live Chat to text with a Motive Support Agent or Help Center to search for information related to any product or FAQs.
- If you choose Live Agent, you can talk to a Support Agent to get information.
4. Select Help Center if you want to get information about different products or view FAQs.
5. If you want to contact support and submit a ticket, scroll down and select Contact Us.
6. Fill out the form with the required information and tap Submit.
Call Support
Scroll down to the bottom of the Help Center and tap Call us.
| Note: The Chat option is also available on the Driver App. Tap the Chat icon to use this feature. |
Fleet App - Web Form, Email & Phone
If you are unable to find the desired content on the help center, follow the steps below:
Web Form / Email Support
1. Tap Settings.
2. Tap Support.
3. Scroll down to the bottom of the Help & Support screen and tap Contact Support.
4. Fill in the appropriate information in the required fields and tap Submit.
| Note: The Chat option is also available on the Fleet App. Tap Chat icon to use this feature. |
Call Support
Scroll down to the bottom of the Help Center screen and tap the phone number.
Fleet Dashboard - Chat
1. Log in to the Fleet Dashboard and click the help icon (question mark).
2. Click Chat Assistant.
3. Select one of the options, or type in your question or search query.
4. The Chat Assistant helps you automatically with existing content, or it redirects you to a live support agent if it can’t help you.
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