Motive is the AI platform for physical operations, giving you complete visibility and control of your operations and significantly reducing manual ...
The Motive Platform
The Motive Platform Overview
Contact Motive Support
For any inquiries or issues regarding Motive products or services, you can contact the Motive Support team 24/7 to get help. You can reach out fo...
Motive Chat Assistant
The Motive Chat Assistant is an AI-powered chatbot that is trained to help you with common questions/issues. If the chatbot doesn’t have the answer...
Recommended devices for Motive products
Motive is compatible with most devices that run iOS and Android, but there are some devices that work better than others. Based upon our experience...
Getting Started with Motive for Fleet Managers
Welcome to Motive! We are happy to have you on board. At Motive, multiple resources are available to help you get started and make the most of your...
Log In and Log Out of Fleet Dashboard
The Motive Fleet Dashboard allows Fleet Admins and Managers to manage Drivers, vehicles and workflows across the fleet. Log in Open www.gomotive.co...
Webhooks in Fleet Dashboard
Webhooks are a gateway to receiving valuable information when it happens, rather than continually polling for that data. In the case of multiple ev...
Enabling Missing Status and Recovery Mode for Asset Gateways
Motive lets you flag an at-risk Asset Gateway as Missing. For battery-powered Asset Gateway Mini (AG-31) devices, you can also turn on Recovery Mod...
Managing Navigation Profiles in the Fleet Dashboard
A navigation profile defines the vehicle dimensions, weight, axle configuration, hazardous material classes, and route preferences that Motive’s Co...
Create and manage users who are both drivers and fleet managers
This article explains how to create and manage users who need access to both the Motive Dashboard and the Motive Driver App. These users have a Fle...
Reefer Monitoring via Thermo King (TK) and Carrier API
Reefer monitoring via Thermo King (TK) and Carrier API lets you connect OEM‑equipped refrigerated trailers directly to the Motive Fleet Dashboard, ...
Managing Temporary Fleet User Accounts
Motive’s Temporary Fleet User feature allows Admins to create short-term dashboard access for seasonal workers, contractors, or temporary staff. By...
Password Expiration Preference
Motive’s Password Policy feature allows Fleet Managers to enforce regular password updates for all fleet user accounts. By setting custom expiratio...
Best practices for setting up Driver Walkthroughs in Motive
Motive’s Driver Walkthrough simplifies driver task management while improving back-office operations by offering a customizable, step-by-step workf...
Directory Sync for Identity Providers
As your organization grows, keeping user accounts accurate across every system becomes harder. New hires need access on day one, role changes need ...
Installer role in the Fleet Dashboard & Fleet App
Once the Installer role account is created, it enables the account user to access the Fleet Dashboard and Fleet App in a restricted mode, as displa...
WiFi Hotspot Throttled Status
Motive has introduced updates to its Wi-Fi hotspot service, including true Wi-Fi measurement, reduced data allotment, blacklisting, and throttling ...
Motive Support Portal Guide
The Motive Support Portal enables Fleet Managers and Fleet Admins to independently create and track tickets without contacting the Motive Support t...
Admin and Settings
The Admin section in the Motive Dashboard allows authorized fleet users to manage drivers, vehicles, assets, and settings for compliance, safety, m...
Group Level Safety Settings on Fleet Dashboard
Group Level Settings in Motive allow Fleet Admins to configure and apply Safety settings such as unsafe behaviors, dashcam configurations, and driv...
Profiles of Group Level Safety Settings on Motive Dashboard
Profiles in Group Level Settings serve as pre-configured sets of rules that can be applied to specific Groups within your fleet. Instead of configu...
View Low Battery Vehicles in Device Hub
The Low Vehicle Battery feature in the Device Hub helps fleet managers and admins quickly identify vehicles with low battery levels without physica...
Reboot Vehicle Gateway from Device Hub
The Remote Reboot feature in the Device Hub allows fleet managers and admins to reboot a Vehicle Gateway directly from the Fleet Dashboard without ...
Device Hub Statuses
The various statuses in the Device hub help Fleet Admins and Fleet Managers understand the current state of each Vehicle Gateway and Dashcam. This ...
Device Hub Tabs
The Device Hub is organized into multiple tabs, each designed to help fleet managers and admins monitor, manage, and troubleshoot devices efficient...
Device Hub
The Device Hub is an integrated solution designed to provide customers with a single, comprehensive view to proactively manage and monitor all thei...
Search
The Motive Fleet Dashboard features a unified Universal Search bar and specialized Fleet View filters to provide efficient retrieval of vehicle, dr...
Create and Edit Assets
Assets in the Motive Dashboard refer to non-powered equipment like trailers, containers, or heavy machinery. Accurately managing assets is key to t...
Vehicle Summary 2.0
The Vehicle Summary 2.0 introduces a redesigned, unified, and data-rich experience for viewing and managing vehicle information. It brings together...
Vehicle-level Statuses in Device Hub
The Device Hub provides a unified, standardized view of device status for Vehicle Gateways and AI Dashcams. This article explains how these statuse...