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Pro-Vision Multi-Cam DVR in Device Hub

Updated

Pro-Vision Multi-Cam DVR and its connected cameras are visible and trackable in Device Hub. This provides fleets a single place to check DVR and camera connectivity alongside their other hardware without having to switch between multiple surfaces.

Note: To use this feature, your fleet must have Pro-Vision hardware connected to a supported vehicle or asset, and users must have access to Device Hub.

Overview

  • Dedicated Multi-Cam DVR view: View Pro-Vision Multi-Cam DVRs in a dedicated Device Hub tab, with DVR-level details and health statuses to help identify and troubleshoot DVR issues timely.
  • Connected camera visibility: For Pro-Vision DVRs connected to Motive cameras, view their details under the DVR Camera device type in the Cameras tab. DVR Camera details show the parent DVR serial number, status, last activity, and connected vehicle or asset.
  • Cross-surface alignment: Pro-Vision statuses match across Device Hub, the Fleet Dashboard, and the Fleet App, so fleets see the same health everywhere.
  • Fleet-wide reporting: Multi-Cam DVR and DVR Camera counts are included in Overview summaries, the Vehicles tab, and the downloadable device status report.
  • Search and filtering: Find DVRs and DVR Cameras using device, vehicle, or asset, geofence, type, group, and status filters to focus on the devices that need attention.
Note: Pro-Vision is third-party hardware, so features such as live preview, in-product video requests, firmware reporting, and some detailed health indicators may be limited or unavailable.

Viewing the Multi-Cam DVRs in Device Hub 

  1. Log in to the Motive Fleet Dashboard and go to Devices > Multi-Cam DVRs.
  2. Multi-Cam DVRs tab displays a complete and filterable list of Pro-Vision's third-party DVRs that are used in the fleet. 
  3. Each listed DVR entry shows the following information:
    • Serial No. of the DVR 
    • Device Type
    • Vehicle ID of the connected vehicle 
    • MMY (Make, Model, and Year) of the connected vehicle
    • Availability status of the vehicle as in or out of service 
    • Last location 
    • Date 
    • Geofence
    • Groups
    • Firmaware 
    • Device Last Activity date and time 
    • Status of the DVR 

  1. Use the following filters and search bars to customize your view of the Multi-Cam DVRs list:
    • Search by Entity ID, device S/N 
    • Search by Geofences 
    • Filter by Vehicle Attributes such as vehicle year
    • Apply the filter for Out of service to only see DVRs connected to unavailable vehicles 
    • Filter by Device activity from the given options: Active in the last 7 days, Active in the last 30 days, or Inactive for more than 30 days.
    • Filter by DVR Status from the options: Normal, Powered off, Return device, or Setup incomplete. 
    • Sort by Serial number (ascending or descending), Entity ID (A-Z or Z-A), or Device last activity (oldest to latest).

Tracking the status and history of a Multi-Cam DVR 

  1. Log in to the Motive Fleet Dashboard and go to Devices > Multi-Cam DVRs.
  2. Click any entry from the DVRs list to see its status and details. 

  1. The detailed-view shows DVR’s current status, other details and status history list. 

Viewing DVR Cameras in Device Hub

  1. Log in to the Motive Fleet Dashboard and go to Devices > Cameras.
  2. Click the Type filter dropdown and select DVR Camera. 

  1. The filtered view displays only the list of Motive Cameras connected to DVRs. 
  2. Here, you can track the status, device and activity details of all DVR Cameras. 

  1. Click any entry from the list to view more details.

FAQs

What is the difference between a Multi-Cam DVR and a DVR Camera?

A Multi-Cam DVR is the Pro-Vision DVR box that connects to the vehicle’s cameras. A DVR Camera is an individual Motive camera connected to a Multi-Cam DVR. Device Hub lists them as separate device types so you can review the health of the DVR and each connected camera independently.

What statuses can a Pro-Vision DVR have?

Device Hub uses statuses such as Normal, Setup Incomplete, Powered Off, Other Issues, and Return Device.

Can I view the status history of a Multi-Cam DVR?

Yes. Select a DVR from the Multi-Cam DVR list to view its current details and status history.

Can I live stream or request video from a Pro-Vision DVR in Device Hub?

Pro-Vision is third-party hardware, so Motive-native capabilities such as live preview, in-product video requests, and firmware reporting may be limited or unavailable.

What do I need to use this feature?

Your fleet must have Pro-Vision hardware connected to a supported vehicle or asset, and you must have access to Device Hub.

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