Your fleet’s WiFi hotspot data allowance resets once a month. Starting October 19, 2026, that reset happens on your Motive subscription billing date, the same day you receive your invoice, instead of on a fixed date that was the same for every fleet.
Overview
- One date for your invoice and your data: Your data allowance resets on your billing date.
- Nothing to do: The change happens automatically.
- Same allowance and pricing: Your data allowance and invoice amount don’t change.
- One-time transition: Moving to the new schedule includes a transition period with your full data allowance at no charge.
How the data cycle works
Until now, every fleet’s WiFi data reset on the same schedule: the 19th of each month through the 18th of the next, no matter when the fleet was billed.
From October 19, 2026, your data cycle runs from your billing date to the day before your next billing date. For example, if your billing date is the 10th, your data cycle runs from the 10th to the 9th of the next month.
Your reset date is based on your subscription. If your subscription date changes, your reset date changes with it.
What stays the same
- Your monthly data allowance
- Your pricing and invoice amount
- Any per-vehicle data limits and hotspot settings you’ve set in the dashboard
Transition on October 19, 2026
- Your current cycle ends on October 18. It isn’t interrupted or shortened.
- A transition period follows. It runs from October 19 to the day before your billing date, with your full standard data allowance. There is no proration and no extra charge.
- From your billing date, you’re aligned. Every data cycle after that starts on your billing date.
| Billing date | Transition period | Aligned from |
| 3rd | Oct 19 to Nov 2 | Nov 3 |
| 10th | Oct 19 to Nov 9 | Nov 10 |
| 19th | None | Already aligned |
| 25th | Oct 19 to Oct 24 | Oct 25 |
| 31st | Oct 19 to Oct 30 | Oct 31 |
View your data cycle
- From your Fleet Dashboard, go to Reports > Vehicles.
- Click WiFi Usage Summary.
- Find your current data cycle dates and remaining data.
WiFi Usage Summary report before the change
WiFi Usage Summary report after the change.
FAQs
Will I be charged for the transition period?
No. The transition period includes your full standard data allowance at no cost.
Will my data reset twice in October?
It depends on your billing date. If it falls between the 20th and the 31st, your data resets on October 19 and again on your billing date, both with your full allowance and at no charge. If it falls between the 1st and the 18th, your data resets once in October, on the 19th, and your next reset is on your billing date in November. If it’s the 19th, nothing changes.
Does this change how much data I get or what I pay?
No. Only the reset date changes.
Do my per-vehicle limits or hotspot settings change?
No. All existing settings carry over.
Where can I see my billing date?
It’s the date on your Motive invoice. You can also see your current data cycle in the WiFi Usage Summary report.
Can I choose my reset date?
No. Your reset date follows your subscription date. If that date changes, your reset date changes with it.
My billing date is the 31st. When does my data reset in shorter months?
On the last day of the month, for example November 30.
Who do I contact with questions?
Reach out to your Account Manager or Motive Support.
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