The Orders tab in Billing gives you a self-serve view of every order you've placed with Motive, whether through your sales team or the Motive Shop. From one place you can check order status, follow shipments, and review costs without contacting Support.
Overview
This article helps you:
- Find your orders in one place, including orders from your Motive sales team and the Motive Shop.
- Check order status at a glance so you always know where your order stands.
- Track shipments directly from the order detail view when a carrier link is available.
- Review order costs with a full financial breakdown including hardware, software, shipping, and tax.
Before you start
- You must be on a paid Motive plan (Starter, Pro, or Enterprise).
- You must have a Fleet Admin or eligible Manager role to access the Billing area.
View your orders
- Log in to the Fleet Dashboard.
- Go to Admin > Billing.
- Select the Orders tab.
Your orders appear in a list showing the order number, who placed it, the source (Sales or Motive Shop), date, number of items, and current status.
Open an order to see details
Select any order in the list to open its detail view. Here you'll see:
- Progress timeline: tracks your order from Order Placed → Order Processing → Order Complete.
- Items: hardware and software in your order, with quantities and prices.
- Shipments & tracking: shipment status and a Track shipment link when available from the carrier.
- Shipping details — recipient and delivery address.
- Payment details — payment method and billing email.
- Financial summary — breakdown of hardware costs, recurring software fees, shipping, tax, and total.
| Note: If an order has multiple shipments, each is tracked separately with its own items and status. |
Track a shipment
In the order detail view, find the Shipments section. When a carrier tracking link is available, select Track shipment to follow your delivery with the carrier.
Understanding order statuses
Each order shows one of the following statuses:
| Status | What it means |
| Checkout Incomplete | The order was started but checkout wasn't completed. |
| Order Placed | Your order has been received by Motive. |
| Order Processing | Your order is being prepared, packed, or activated. |
| Order Complete | Your order is fully processed and activated. |
FAQ's
Where do I find my orders?
Go to Admin > Billing and select the Orders tab in your Fleet Dashboard.
Which orders will I see here?
Orders you've placed with Motive through your sales team or the Motive Shop.
Why can't I see the Orders tab?
The Orders tab is available on paid plans to Fleet Admins and eligible Manager roles and is rolling out in phases. If you don't see it yet, it may not have reached your account.
How do I track a shipment?
Open the order and go to the Shipments section. When a carrier tracking link is available, select Track shipment.
Who do I contact if something looks wrong with my order?
Contact Motive Support with your order number and we'll help you out. Reach us at +1 855-434-3564 or support@gomotive.com.
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