Modify Motive subscription
If you have questions about your contract;Review the Terms of Service and then contact billing@gomotive.com.To modify or cancel a Motive subscripti...
Report a Fraudulent Transaction
Send an email with the invoice number, the screenshot of the App, charge details, or a message of deduction to accountsecuritygroup@gomotive.com. T...
Billing & Invoices
Managing billing and invoices in Motive's Fleet Admin Dashboard helps you keep your fleet’s financial activity organized and accurate. This article...
Track Motive Order
For updates on your recent order, please connect with our support team through:Phone: +1 855-434-3564Email: support@gomotive.comLive Chat
Dispute a Charge
Send an email with the reason for the dispute, invoice number, the screenshot of the app, transaction/charge details, or a message of deduction to ...
Returning Hardware
How to pay with credit card for Motive subscription
Audience Fleet Admin Applies To Billing Answer Credit card payments are processed automatically through the Motive Billing Platform. If ...
How to Troubleshoot a Payment Decline?
Answer If your payment keeps getting declined, there could be multiple reasons for it. The table given below covers all the reasons and solutions t...
How can I order cable and Vehicle Gateway?
Audience Fleet Admins Applies To Vehicle Gateway Answer To order a new cable, review this article's instructions: Ordering a New Cable...
Rebates rejected for Fuel Transaction
Audience Fleet Admins Applies To Fleet Dashboard Symptom(s): Rebates rejected for Fuel Transaction Rebate not applied Rebate termed inel...
Return a Hardware
Contact Motive Support with the reason about the hardware return. You can call Support at +1 855-434-3564. Alternatively, you can also send an ema...