Report a Fraudulent Transaction
Send an email with the invoice number, the screenshot of the App, charge details, or a message of deduction to accountsecuritygroup@gomotive.com. T...
Request a Refund, Waiver, or Service Credit from Motive
If you have a billing, shipping, or order-related concern, you can contact Motive Support to ask for a review. This article explains what refunds, ...
Billing for Vendor-financed Accounts
If your account is financed through a third-party vendor, your billing may be handled by that financing provider instead of Motive. This article ex...
Request Billing Documents from Motive
You can access some billing documents directly in the Fleet Dashboard and request others through Motive Support. This article explains which billin...
Get Help with Cable or Hardware Replacements
If you need to replace a Motive cable or hardware item, the next step depends on what went wrong. This article explains when to use Motive Shop, wh...
Request a payment extension for a past-due account
If you are unable to pay an invoice by the due date, you can contact Motive Support to ask whether a short payment extension is available. This art...
Dashboard access for past-due accounts
If your account is past due, access to the Fleet Dashboard or Driver App may be restricted until the billing issue is resolved. This article explai...
Disputes
If you notice an unauthorized or incorrect Motive Card charge, you can quickly file a dispute to protect your account and ensure accuracy.Overview ...
Billing & Invoices
Managing billing and invoices in Motive's Fleet Admin Dashboard helps you keep your fleet’s financial activity organized and accurate. This article...
Dispute a Charge
Send an email with the reason for the dispute, invoice number, the screenshot of the app, transaction/charge details, or a message of deduction to ...
Returning Hardware
Return a Hardware
Contact Motive Support with the reason about the hardware return. You can call Support at +1 855-434-3564. Alternatively, you can also send an ema...