| Audience | Fleet Admin |
| Applies To | Billing |
Answer
- Credit card payments are processed automatically through the Motive Billing Platform. If you want to change the credit card on file, follow the link provided in How to Update Payment Method.
- For One Time Payments, you can call +1 855-434-3564 and ask to speak to a Collections Payment Specialist. Alternatively, you can send an email to: billing@gomotive.com
Note: In case of Payment Failure, you need to update your payment information. For privacy and security, DO NOT share your Credit Card information via email to Motive Support. Only provide that information by phone (+1 855-434-3564) or by following the link provided in How to Update Payment Method.
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