If you notice an unauthorized or incorrect Motive Card charge, you can quickly file a dispute to protect your account and ensure accuracy.
Overview
The Motive platform makes it simple to dispute Motive Card transactions, helping you address errors or potential fraud promptly.
- Quick resolution: Call Motive at 1-855-434-3564 to speak to our Fraud and Disputes team. They will review your request and assist you.
- Account security: Disputes safeguard your business from fraudulent activity or incorrect charges. This ensures your financial records remain accurate and trustworthy.
- Clear guidance: The dispute process includes straightforward steps and prompts. This reduces confusion and helps you submit complete information the first time.
Disputing a transaction
Fleet admins can dispute eligible transactions.
To submit a dispute:
- Send an email with the following to disputes@gomotive.com:
- Reason for the dispute
- Invoice number
- A screenshot of the transaction on the Driver App,
- Transaction/Charge details,
- Message of deduction
- Alternatively, contact Motive Support at 1-855-434-3564. The Fraud & Dispute team will get back to you and may request for additional documentation. Once all required information & documents are provided, the issue should be resolved in 24 to 48 business hours.
Motive will review your submission and provide updates. Posted transactions can be disputed if they are:
- Fraudulent or unrecognized.
- Duplicated.
- Incorrect in amount.
- Related to goods or services not received.
Transactions such as pending authorizations or certain fees listed in your card terms cannot be disputed.
FAQs
How long does it take to resolve a dispute?
Most disputes are reviewed within 7–10 business days. You’ll be notified by email when the review is complete.
Will my card be blocked during a dispute?
Usually no. Motive may temporarily block the card.
What information do I need to provide?
Details of the transaction, any related receipts, and a brief explanation of the issue.
Can I dispute a pending transaction?
No, the transaction must be posted to your account first.
What if my dispute is denied?
Contact Motive Support for clarification or submit additional supporting documentation.
What happens after I submit a dispute?
Motive investigates, communicates with the merchant if needed, and provides updates until resolution.
Share this with others