Overview
When adding a driver to your company through the Motive Fleet Dashboard, you may encounter an issue where the email is already in use. This typically means the email is associated with the driver’s previous account.
Scenario
The driver's email is already taken because it is tied to their previous account. Since a single email address can only be used for one account in Motive, you have the following options:
Option 1: Use an Alternate Email
- If the driver has a secondary email address that has never been used with Motive, you can use it to create the new driver profile.
Option 2: Release the Email from the Previous Account
- If the driver is no longer with their previous company and wants to use the same email:
- The driver can contact Motive Support and request the email to be released for a new profile.
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Contact Motive Support via:
- 💬 Live Chat (available on the Motive App and Dashboard)
- 📧 Email: support@gomotive.com
- 📞 24/7 Helpline: (855) 434-3564
Option 3: Create an Account Using a Username
- If the driver does not want to deactivate their old account or lacks an alternate email, you can create the driver’s account by skipping the email field.
- Set up the account with a unique username and password.
- The driver will then log in to the Motive Driver App using these credentials under your company.
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