1. Motive Help Center
  2. Fleet Managers
  3. Troubleshooting Issues for Fleet Managers

    How to contact Motive support / customer service

    Updated

    Introduction

    Do you have any questions or concerns about your Motive products or services? Are you stuck on an issue? There are multiple ways you can seek help from the Motive support team -- including Chat, Phone, and Email.

    Jump to Contact Channels if you urgently need to speak with a Support agent.


    Steps: Contacting Motive Support 

     

    Have you tried searching the Motive Help Center? 

    We have hundreds of articles on the Help Center, and we are constantly adding and updating information. We recommend searching for the symptoms you’re seeing or your questions before contacting Support. You can often self-solve much faster! 

     

    Subscribe to Status Page

    The status page is where we alert and provide updates on platform incidents and scheduled maintenance. We encourage you to subscribe to receive notifications via email or SMS.

    1. Go to https://status.gomotive.com/ 

    2. Click Subscribe to Updates

     

    How to Contact Customer Support

     

    Contact Channels

    Our in-house support team is available 24/7 to answer your questions and solve your issues. There are 4 ways to engage with Motive Support:

    • Chat: Available in Fleet Dashboard (click to see instructions)
    • Webform: Fill in the Contact Us form on the Help Center. You’ll need to include:
      • Name
      • Email
      • Phone
      • Subject: short summary of the issue
      • Description: Be as descriptive as possible, including the exact date and time you 
    • Phone: 1-855-434-3564 – The phone number is always listed at the bottom of the Contact Us form page on the Help Center, if you need to find it again.
    • Email: Fill in the Contact Us form on the Help Center or email support@gomotive.com 

     

    How to Contact Support from Motive Apps and Dashboards

    You can easily contact Motive Support while using the Driver App, Fleet App, and Fleet Dashboard. Follow the instructions below for each product: 

     

    Driver App - Web Form, Email & Phone

    If you are unable to find the desired content on the help center, follow the steps below:

     

    Web Form / Email Support

    1. Tap on Support.

    web_form_1.jpg

    1. Scroll down to the bottom of the Help & Support and tap on Contact Support.

    web_form_2.jpg

    1. Fill in the appropriate information in the required fields and tap on Submit.

    web_form_3.jpg

    Call Support

    Scroll down to the bottom of the Help Center and click on the phone number . 

    cal_support_1.jpg

     

    Fleet App - Web Form, Email & Phone

    If you are unable to find the desired content on the help center, follow the steps below:

     

    Web Form / Email Support

    1. Tap on Settings.

    fleet_app_web_form_1.jpg

    2. Tap on Support.

    fleet_app_web_form_2.jpg

    3. Scroll down to the bottom of the Help & Support and tap on Contact Support.

    fleet_app_web_form_3.jpg

    4. Fill in the appropriate information in the required fields and tap on Submit.

    fleet_app_web_form_4.jpg

     

    Call Support

    Scroll down to the bottom of the Help Center and click on the phone number.


    fleet_app_call_support_1.jpg

     

    Fleet Dashboard - Chat

    1. Log into the Fleet Dashboard and click on the help icon (question mark). 
    2. Click on Chat Assistant.chat_1.jpg

    3. Select one of the options, or type in your question or search query.
    4. The Chat Assistant will try to help you automatically with existing content, or it will redirect you to a live support agent if it can’t help you.

    chat_3_4.jpg
     

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