| Audience | Fleet Managers, Fleet Admins, Drivers |
| Applies To | Motive Support |
Introduction
| Note: Jump to Contact Channels if you urgently need to speak with a Support agent. |
Steps: Contacting Motive Support
Have you tried searching the Motive Help Center?
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How to Contact Customer Support
Contact Channels
Our in-house support team is available 24/7 to answer your questions and solve your issues. There are 4 ways to engage with Motive Support:
- Chat: Available in Fleet Dashboard (click to see instructions)
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Webform: Fill in the Contact Us form on the Help Center. You’ll need to include:
- Name
- Phone
- Subject: short summary of the issue
- Description: Be as descriptive as possible, including the exact date and time you
- Phone: 1-855-434-3564 – The phone number is always listed at the bottom of the Contact Us form page on the Help Center, if you need to find it again.
- Email: Fill in the Contact Us form on the Help Center or email support@gomotive.com
How to Contact Support from Motive Apps and Dashboards
You can easily contact Motive Support while using the Driver App, Fleet App, and Fleet Dashboard. Follow the instructions below for each product:- Driver App - Web Form, Email, & Phone
- Fleet App - Web Form, Email & Phone
- Fleet Dashboard - Chat
Driver App - Web Form, Email & Phone
If you are unable to find the desired content on the help center, follow the steps below:
Web Form / Email Support
1. Tap on Support.
- Choose Live Chat to text with a Motive Support Agent or Help Center to search for information related to any product or FAQs.
- If you choose Live Agent you can talk to a Support Agent to get information.
4. Select Help Center if you want to get information about different products or view FAQs.
5. If you want to contact support and submit a ticket, scroll down and select Contact Us.
6. Fill out the form with the required information and tap on Submit.
Call Support
Scroll down to the bottom of the Help Center and select Call us.
Fleet App - Web Form, Email & Phone
If you are unable to find the desired content on the help center, follow the steps below:
Web Form / Email Support
1. Tap on Settings.
2. Tap on Support.
3. Scroll down to the bottom of the Help & Support and tap on Contact Support.
4. Fill in the appropriate information in the required fields and tap on Submit.
Call Support
Scroll down to the bottom of the Help Center and click on the phone number.
Fleet Dashboard - Chat
1. Log into the Fleet Dashboard and click on the help icon (question mark).
2. Click on Chat Assistant.
3. Select one of the options, or type in your question or search query.
4. The Chat Assistant will try to help you automatically with existing content, or it will redirect you to a live support agent if it can’t help you.
Related Content
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