Getting Started with the Motive Card for Cardholders

Motive Card Hub is a new addition to the Motive Driver App and all cardholders will be able to see the option ‘Motive Card’ in the left navigation/hamburger menu. It is available for all cardholders with active or suspended cards, and also available for cardholders who are part of a fleet that has cards assigned to vehicles.

A new tile for ‘Motive Card’ has been added to all default Driver Hub templates. In order to activate this tile for the custom Driver Hub templates, the Fleet Admins/Managers need to go to Fleet Dashboard > Admin > Driver App > Edit Template > Quick Links > Enable Motive Card. Once activated it will be available with the other tiles.

After tapping the Motive Card menu option or tile, the users will be able to view the Spend Limits section, Recent Transactions section, and Help & Support section.

With Motive Card

• Cardholders can get information about the available spending limits, time limits, and spend categories directly in the Driver App.
• Cardholders can also view their transaction history and details of each transaction, along with the reason if any transaction was declined. They can understand the usage of the Motive card with time and place for which it was used along with the amount.

1. Log in to the Driver App and tap on the Motive Card tile or the Motive Card option in the left navigation menu.

2. The Motive Card Hub appears. Tap Recent Transactions.

3. The Transactions screen appears. Tap the transaction you want to see the details of.

4. The Transaction Details screen appears.

To use the Motive Card;

• Insert it into the chip reader at the pump for fuel purchases.
• You can charge up to $500 at a time for fuel purchases.
• If you need to make a purchase over $500, you can make multiple transactions.
• You can charge up to $900 at a time at Love’s locations.
• Some point-of-sale card machines may require a zip code. It is the business address zip code provided during the card application process.
• There may also be fraud controls in place that require you to unlock the card with your assigned phone number before making a purchase. Once unlocked, the card is available for use for the next 30 minutes.

• The Motive Card can be used wherever a Mastercard is accepted within the United States, Mexico, and Canada.
• Motive Card enables your Fleet for discounts at over 4,000 partner locations, including Love’s and TA without minimum gallon requirements.
• If your card has spend limits and controls set by the Fleet Admin, check them in your Motive Card Driver Hub section.

Symptoms: 

• My Motive Card transactions are getting declined.
• I can’t make fuel purchase transactions using Motive Card.

Cause

• If your Motive Card transaction gets declined, you receive an SMS or a notification in your Driver App indicating the reason.
• At the top of the Transaction Details screen in the Motive Card Driver Hub, you can locate the reason for your transaction getting declined.

Solution

Motive recommends following any of these solutions in case of a declined Motive Card transaction:

• Re-insert Motive Card: Swiping is not supported when a chip reader is available. Please try again by inserting your card into the chip reader.
• Invalid billing zip code: Please try again by entering the zip code of your Fleet’s business address.
• Inactive Motive Card: Check if your card is currently active in the Motive Card Hub in the Driver App. If your card is frozen, you aren’t allowed to transact.
• Select credit when using the Motive Card: The Motive Card should be used as a credit card rather than debit card.

• Motive Cardholders can get discounts of up to 21 cents per gallon of diesel at premier fuel stations and travel centers, including Love’s, TA Petro, Casey's and other chains and independent fuel stations.
• Cardholders can view the fuel stations offering discounts on a map using the Savings Finder on the Driver App.
• Motive Cardholders can also get discounts on preventive maintenance services and FlowBelow products.
• Motive has a growing partner network with top-tier discounts at known brands and premium independent travel centers. Click here to locate them on the Benefits tab.

1. Log in to the Driver App and tap on the Motive Card tile or tap on the Motive Card option in the left navigation menu.

2. The Motive Card Hub displays. Tap the Unlock your card.

3. Click Vehicle to add vehicle.

4. Search for your vehicle using the make, model or vehicle ID. Choose your vehicle.

5. Tap on Done.

5. Once selected, tap on Confirm.

The selected vehicle is tagged to all the transactions made in the next thirty minutes.

1. Follow the steps from 1 to 5 from the above section to select a vehicle.

2. In case an incorrect vehicle is selected and it needs to be changed, tap on "Edit required info".

3. The Select Vehicle menu appears. Search with the make, model, or vehicle ID in the search field and select the correct option.

4. Tap on Done.

5. Once selected, tap on Confirm.

1. To send Vehicle ID through SMS, send the last 4 digits of your Motive Card to +1 (408) 645-7882.

2. Follow the instructions provided and give your Vehicle ID.

If Vehicle ID Reporting is enabled and the Driver does not select a vehicle in the Driver App before a transaction (and is also not connected to the Vehicle Gateway), the transaction gets declined immediately and the Driver receives a decline SMS.

If a Motive Card is lost or stolen the drivers can contact their Fleet Admin. The Fleet Admin can either freeze the particular card or deactivate it. If you are unable to deactivate or freeze the card you must contact Motive customer support.

The feature helps Fleet Admins control their fleet cards’ usage and implement better security against fraud or misuse of Motive Cards. Enabling this feature locks the card, and cardholders need to use the Motive Driver App or send an SMS to Motive for unlocking the card before they swipe it for usage, otherwise, transactions would get declined.

To unlock their Motive cards, drivers can follow the below-given steps: 

Skimmers are typically installed on the outside of the point-of-sale machines and look as if they belong there. Undetectable high-quality devices are attached over the card slot and other places inside the card reader slot that record customer card information when it is used for a legitimate purchase. If you are ever concerned about the security of the card reader, you can try to pull on the device to see if any pieces disconnect easily.

The Motive Card cannot be added to the Apple Wallet. It is certainly a consideration for the near future.

Motive Cards are accepted anywhere in the United States, Mexico, and Canada where a Mastercard is accepted. However, the discounts currently apply within the United States only.