Dashcam videos are pending/not uploading

Audience	Fleet Admins, Fleet Managers
Applies To	Smart Dashcam, AI Dashcam

 

Symptom

• Dashcam videos are pending or not uploading

 

Cause

• The vehicle engine is off.

 

Solution

• Check If the engine turns on after you request the videos.
• If not, turn the engine on and wait for 5-10 minutes to get the requested videos uploaded.
• If the engine is on, perform the following troubleshooting steps for the Vehicle Gateway device to reboot.

 

Troubleshooting steps:

1. Turn the engine off.
2. Unplug the Vehicle Gateway and wait for 2-3 minutes
3. Plug the Vehicle Gateway back.
4. Start the engine.
5. Keep the engine running for 5-10 minutes.

The requested videos are now uploaded.

 

Related Content 

• How to watch Dashcam videos

 

Share this with others