How to reset AI Omnicam

Updated September 03, 2025 22:15

Audience	Fleet Managers, Fleet Admins, Drivers
Applies To	AI Omnicam

Introduction

Motive enables the Fleets to reset the AI Omnicam if it doesn’t function properly. Follow the steps mentioned in this article to perform a pinhole reset or firmware recovery for your AI Omnicam. The pinhole reset restarts the device to a recording and operational state.

Solutions

Camera Reset and Recovery: Easy Troubleshooting Steps

Supplies Needed:

Fine point item for pressing the Reset Button, such as the included Reset Pin Tool, or Paper Clip, Toothpick, etc.

Note: The Reset Button on Omnicams is also the LED light.

reset

Important Notes:

A paperclip can also be used in place of the pinhole reset tool.
Make sure the AI Omnicam is connected to power.

1. Confirm Power and Wiring

Make sure the camera is turned ON.
Verify that it's getting power from a reliable source.
Check that all wires are connected properly.
The LED should be ON if everything is set correctly.

Note: Before performing any resets, verify power delivery (12V or 24V) using a multimeter, ensure all wiring is intact, and confirm that the LED is lit as expected.

2. Try a Short Reset

Press and hold the reset button for 5 seconds.
Release the button.
Wait for 5 minutes and watch the LED.
- Success: The camera will reboot, the LED will slowly blink for 30 seconds, then turn solid white. If you see this, your device is recovered, and you are done.
- Failure: If the LED does NOT turn solid white after 5 minutes, move to the next step.

Note: Retry the reset after fixing any loose/incorrect wiring or replacing a blown fuse

3. Try a Long Reset

Press and hold the reset button for 30 seconds.
Release the button.
Wait up to 5 minutes and check the LED.
- Success: The camera will reboot, the LED will slowly blink for 30 seconds, then go solid white. If you see this, your device is recovered, and you are done.
- Failure: If the LED does NOT turn solid white after 5 minutes, check all wiring again.

4. Additional Notes

Rarely, you may need to repeat either reset step. If you do:

Wait 30 minutes in case an extended firmware update is happening. Reach out to Motive Support if issues persist.