How to download HAR file incase of Support Request related to errors on the Fleet Dashboard

    Audience Fleet Admins
    Applies to Fleet Dashboard

     

    Introduction

    If you encounter issues on the Fleet dashboard, please follow the instructions below to capture and include the HAR file with error logs when submitting a Support request.

     

    Steps

    Google Chrome

    1. Open Developer Tools:

      • Right-click on the web page and select "Inspect".
      • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
    2. Go to the Network Tab:

      • In Developer Tools, go to the "Network" tab.
    3. Enable XHR Filter:

      • Check the "XHR" option in the filter bar. This will display only XMLHttpRequests in the network activity.
    4. Record Network Activity:

      • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
    5. Export HAR File:

      • After recording the XHR requests, right-click anywhere in the Network tab and select "Save as HAR with Content".
      • Save the HAR file to your desired location on your computer.

    Mozilla Firefox

    1. Open Developer Tools:

      • Right-click on the web page and select "Inspect Element".
      • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
    2. Go to the Network Tab:

      • In Developer Tools, go to the "Network" tab.
    3. Enable XHR Filter:

      • Check the "XHR" option in the filter bar. This will display only XMLHttpRequests in the network activity.
    4. Record Network Activity:

      • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
    5. Export HAR File:

      • After recording the XHR requests, right-click anywhere in the Network tab and select "Save All As HAR".
      • Save the HAR file to your desired location on your computer.

    Microsoft Edge

    1. Open Developer Tools:

      • Right-click on the web page and select "Inspect".
      • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
    2. Go to the Network Tab:

      • In Developer Tools, go to the "Network" tab.
    3. Enable XHR Filter:

      • Check the "XHR" option in the filter bar. This will display only XMLHttpRequests in the network activity.
    4. Record Network Activity:

      • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
    5. Export HAR File:

      • After recording the XHR requests, right-click anywhere in the Network tab and select "Save as HAR with Content".
      • Save the HAR file to your desired location on your computer.

    Following these steps will allow you to download a HAR file specifically containing XMLHttpRequest data

     

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