Unable to use same email as Fleet User and Driver

    Audience Fleet Admin
    Applies To  Fleet Dashboard > Admin

     

     

    Symptoms: Fleet Admin Unable to Add a Driver with Admin email 

    • An email address can't be used for 2 profiles, such as for Fleet Admin or Driver 

    Cause

    • Trying to use same email for the Admin and Driver profile 

    Solution:

    1. Log in to Motive Fleet Dashboard. Click Admin icon in the left-hand side menu.

    Admin.png

    2. Click Drivers from the left-hand side menu.
    3. To create a Driver profile, click +Add Driver in the top-right corner.
    Screenshot (403).png

    4. In the Account & Security section, enter a username instead of an email.

    5. Follow next steps for filling up the required information from How to Add Driver to your Company.

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