| Audience | Drivers |
| Applies To | Driver App |
Release Date
Motive customers will have access to Roadside Assistance beginning December 16th, 2024.
Introduction
Motive Roadside Assistance, powered by the National Automobile Club (NAC), offers 24/7/365 roadside support for all classes of vehicles in the US and Canada. Services include towing, jump starts, tire changes, fuel delivery, lockout assistance, and winching.
Steps: Requesting roadside assistance using the Motive Driver App
- Log in to the Motive Driver App.
- Tap the hamburger menu icon in the top-left corner.
- Tap Help & Support.
- Select Roadside Assistance. This prompts a call to the roadside assistance team.
- Provide the following information to the roadside assistance agent:
- The type of assistance you need (e.g., towing, jump start, tire change).
- Your current location.
- Your vehicle details, including VIN, make, model, and year.
- A form of payment (specify if using a Motive Card).
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Note: Motive users can expect to save an average of 15-20% on roadside assistance services compared to public rates when requested through Motive. This discount is applied at the time of payment after services are rendered. An additional 5% of savings is offered to Motive Card users when using their Motive Card. This discount is applied as a statement credit on the users’ Motive Card statement. |
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