This troubleshooting guide is designed to help you resolve common issues with the Environmental Sensor. It provides easy-to-follow steps for addressing problems, ensuring seamless integration with the Motive Asset Gateway.
Below are the common issues that you may encounter with your Environmental Sensors:
LED light indicators
Environmental Sensors are not displaying telematics data, and the LED has flashed solid blue
How to find the serial number on your Environmental Sensor device?
The environmental sensor is not working properly
LED light indicators
The color of the LED light on the Environmental Sensor has different meanings. Refer to the following table to understand the meaning of the LED colors and patterns:
| LED Color | Meaning | Troubleshoot |
| Blinking blue | Trying to pair with an Asset Gateway. | Give the Asset Gateway up to 10 minutes to connect with the Environmental Sensor. |
| Solid red | Low battery. | Replace the battery of your Environmental Sensor. |
| Blinking red | Paired Asset Gateway can not be found. This can happen when the AG mini is on battery power. | 1. Ensure the paired Asset Gateway is close to the Environmental Sensor. 2. Press the pinhole button and release to see if the LED flashes blue to confirm the stable connection. 3. Press the pinhole button on the Environmental Sensor using the given tool for more than 8 seconds, then release to reboot your connection to the asset gateway. 4. If, at this point, the device is still not able to communicate normally with the Asset Gateway, please reset and reboot your device by following this link. 5. Contact Motive support or chat with us if this issue cannot be resolved, as this could be an issue with your Asset Gateway or your Environmental Sensor. |
| Blinking yellow | Connectivity to the Asset Gateway Solar is weak. The sensor is still paired but has a poor signal. | Try to mount the Environmental Sensor closer to the Asset Gateway. |
| Blinking white | The Environmental Sensor has a firmware update in progress to update your sensor to the newest firmware version. | 1. Please wait until the firmware update has been completed and the LED changes back to a solid blue state 2. If the LED continues to blink white, please contact Motive support or chat with us. |
The environmental sensor is not working properly
If your Environmental Sensor keeps shutting down, it is not providing the right data and may need repairing. Unmount the Environmental Sensor and repair it.
Environmental Sensors are not displaying telematics data, and the LED has flashed solid blue
If the LED on the sensor has flashed solid blue, it indicates that the Environmental Sensor has connected to the Asset Gateway. However, if the Environmental Sensor has stopped displaying telematics data, follow the steps below to troubleshoot:
1. Press and hold the pinhole button for 8-10 seconds, then release.
2. The LED will start blinking blue for 20 seconds. This will reboot your sensors and maintain the connection to your asset gateway.
3. After 10 minutes, press the button again, and if the LED shows solid blue, then the connection has been re-established.
4. If the telematics data is still not showing up, please contact support or chat with us.
How to find the serial number on your Environmental Sensor device?
If you have not installed the Environmental Sensor, flip it over and you can see the serial number on the bottom label.
If you have already installed your Environmental Sensor, you can view the number on its right side.
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