Introduction
CabSupport combines a driver tablet app with a web dashboard to provide remote support and a screen-sharing utility optimised for low data usage.
The CabSupport app allows drivers to request support, accept or decline incoming calls, and optionally allow a dashboard user to view and control their screen. A home screen call widget enables drivers to answer calls while outside of the app.
The web dashboard allows support agents to view support requests, monitor when a driver is safely available for a call, view their assigned vehicle, place calls to the driver, and optionally see and control the driver’s tablet.
Integration Benefits
- Smarter Driver Support Timing - Use Motive’s HOS and log data to see when drivers are safely available, reducing interruptions and compliance risks.
- Faster Issue Resolution - Remote screen viewing and control help support teams troubleshoot problems quickly without unnecessary calls or delays.
- Real-Time Operational Visibility - Live vehicle location and driver data give support agents better context to respond effectively.
- Reduced Downtime & Support Costs - Low-data screen sharing and centralized support workflows minimize delays and improve productivity.
- Centralized Fleet Oversight - Driver, vehicle, and company data sync automatically, keeping support operations aligned and efficient.
Requirements
Integration steps on Motive:
| Note: Click the Install button on the Motive standalone marketplace. |
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Log in to the Motive Fleet Dashboard and click Marketplace.
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Search CabSupport in the search bar.
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Locate CabSupport App and click Learn More.
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Click Install
- No further actions required from customer
Support for Integration
CabSupport Email:
CabSupport Support Phone:
(619)289-8738
Motive Support Phone:
+1 (855) 434-3564
Motive Support Email:
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