Managing Confidential Safety Events

Confidential Safety Events allow fleets to restrict access to sensitive safety footage. Fleet Admins can control which users can mark events as confidential and who can view or download confidential media, helping protect driver privacy and sensitive incident data.

Overview

Fleet Admins and Fleet Managers can limit access to Safety Events and requested videos by marking them as confidential. When content is marked confidential, it is hidden from users who do not have the required permissions.

Admins can:

• Assign permissions to mark media as confidential
• Control who can view or download confidential content
• Set up a company preference to automatically mark all collisions and near collisions as confidential

Fleet Admins can assign permissions that allow specific users to mark Safety Events or requested footage as confidential. They can also define which users have access to view or download confidential videos.

Access Safety Events and Requests

1. Log in to the Fleet Dashboard.
2. Click Safety.
3. Select Events or Requests, depending on the action you want to perform.

Tag a Safety Event as Confidential

Note: Before aiming to tag an event as confidential, please check with a Fleet Administrator to confirm you have the proper authorization under Motive Roles & Permissions.

1. Select the Safety Event you want to mark as confidential.
2. Click the Lock icon in the event panel to mark event as confidential.
3. In the Decide which media should stay confidential window, choose one of the following options:
   • This event and all media within its duration
   • This event and all media from a custom time period
4. Click Save.

Note: Selecting “This event and all media from a custom time period” extends confidentiality beyond the selected event. Any Safety Events or requested footage for the vehicle within that time range will also be hidden from unauthorized users, including new video requests for that timeline.

Remove Confidential Tag from a Safety Event

Note: Please check with the Fleet Administrator to confirm you have the proper authorization to remove the confidential tag under Motive Roles & Permissions.

1. Go to Safety > Events.
2. Click More and select Confidential only to view confidential events.
3. Click the event you want to update.
4. On the event details page, click the Lock icon.
5. Select Confirm to Unmark as confidential.

Tag a Requested Videos as Confidential

Fleet users with the appropriate permissions can mark requested dashcam footage as confidential directly from the Safety Requests page.

1. Click Requests.
2. Select the requested video you want to mark as confidential.
3. Click Mark as confidential.
4. In the Decide which media should stay confidential window, select one of the following options:
   • This video only
   • This video and all media from a custom time period
5. Click Save.

Note: Tagging a video request as confidential automatically tags any Safety Events for the vehicle that overlap with the requested footage as confidential.

Authorize fleets to manage confidential Safety Events

1. Click Admin.
2. Click Fleet Users.
3. Click Roles & Permissions.
4. Click Create Role or select Options → Edit to update an existing role.
5. Scroll to the Safety section and enable the appropriate permissions:
   • Mark media as confidential – Allows users to mark Safety Events or requested videos as confidential.
   • View confidential media – Allows users to view Safety Events or requested footage marked as confidential. This is the parent permission required to access any confidential media. 
   • Download confidential media – Allows users to download confidential footage. Requires View confidential media permission. 
   • Unmark media as confidential – Allows users to remove the confidential tag from events or media. Requires View confidential media permission.
6. Click Save.

Automatically tag collisions as confidential

Fleet Admins can enable a company preference to automatically mark Collisions and Near-Collisions as confidential when they are generated.

1. Click Admin.
2. Click Safety.
3. Scroll to Collision Settings and click Edit.
4. Enable the Confidential events settings to automatically tag Collisions and Near-Collisions as confidential.
5. Click Save.

Confidential Safety Events in the Safety Events Report

1. Click Reports.
2. In the Browse tab, click Safety.
3. Click the Safety Events report.
4. You will observe a lock icon next to Safety Events that have been tagged confidential.
5. Click on ‘Confidential-only’ to filter out confidential Safety Events.. 
6. Fleets can view reports specific to confidential Safety Events.

Confidential Safety Events in the Requested Videos Report

1. Click Reports.
2. In the Browse tab, click Safety.
3. Click the Requested Videos report.
4. You will observe a lock icon next to requested videos that have been tagged confidential. 
5. Click on ‘Confidential-only’ to filter out confidential requested videos.

Confidential Safety Events on a Vehicle profile page

1. Click Safety.
2. The confidential Safety Events in the Recent Events section of the Overview page are tagged with a lock icon.
3. Click Events. Confidential Safety Events on the Events page are also tagged with a lock icon. 
4. Hover over the lock icon to view the message indicating when and by whom the event was marked confidential.

Note: Fleet users who do not have the View confidential media permission enabled for their role cannot see confidential Safety Events anywhere on the Safety Hub.

Confidential Safety Events in the Fleet View section

1. Log in to the Fleet Dashboard.
2. On the Vehicle page, the Requested Videos tab displays lock icons next to Safety Events tagged as confidential.
3. The Vehicle History tab displays lock icons on the map for confidential Safety Events.
4. Hover over the lock icon to view details about when the event was marked confidential.
5. On the Driver Summary page, the Recent Activity tab displays lock icons next to confidential Safety Events.

Note: Fleet users who do not have the View confidential media permission enabled for their role cannot see confidential Safety Events anywhere on the Fleet View.

What happens when a Safety Event is tagged as confidential

Motive Fleet Dashboard

The following screen appears when an unauthorized fleet user attempts to access a confidential Safety Event.

Motive Fleet App

The following screen appears when an unauthorized fleet user attempts to access a confidential Safety Event.

Motive Driver App

The following screen appears when an unauthorized driver attempts to access a confidential Safety Event  which might be previously accessible.

Note: Drivers may receive updated notifications in the Motive Driver App when an event they previously had access to is later marked confidential.

FAQs

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