1. Motive Help Center
  2. Fleet Managers/Admins
  3. Safety & Cameras

    How to view and request Dashcam Images in the Fleet App

    Updated
    Audience Fleet Managers/Installers
    Applies To Fleet App

     

    Introduction

    Fleet Managers and Installers can now view dashcam images directly from the Devices section of the Fleet App. This allows Installers to instantly confirm the dashcam’s field of view right after mounting, ensuring proper alignment.
    Steps: Dashcam images using the Fleet App

     

    Viewing Dashcam images on the Fleet App

    1. Log in to the Fleet App and tap Devices.

    2. Tap the arrow next to the Vehicle Gateway.

    3. Search the Vehicle Gateway serial number. 

    4. Tap the arrow next to the selected Vehicle Gateway. 

    5. The details about the selected Vehicle Gateway appear on the screen. Scroll to the Dashcam section and tap the arrow. This shows the images captured by Dashcam to ensure proper alignment.

    6.  Make necessary adjustments to the Dashcam for clearer images if required. Tap refresh to display the updated images.

     

    Getting Live images from Dashcams using the Fleet App

    If you want automatic trip image updates on the vehicle details screen, enable the trip image settings from the Admin panel on the Fleet Dashboard. Doing so automatically takes images from the Dashcam at each engine start/stop event and every hour in between.

    Note: The Live image is not uploaded if the Vehicle Gateway is disconnected.
     
    1. On the Fleet App home screen, select or search for the vehicle you want to view or request a live image of.
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    2. This opens the details of the selected vehicle. Scroll down to Cameras and tap the arrow icon.

    3. If the Dashcam is installed properly, the most recent image with a timestamp of when it was uploaded displays on the Dashcam card. This image is either from a live image request or from trip images. If a Dual-Facing Dashcam is installed, both road-facing and Driver-facing images are displayed here.
    4. To request new live images, tap Refresh all at the bottom.  
    Note: Once the request is made, the page automatically refreshes to display the new images.
    5. If the Vehicle Gateway is not updated to the most recent firmware version, the app doesn't display any image until it is updated.

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    Note: The ability to fetch & view live images is supported on version 1.6 and onwards of the Fleet App. 

     

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