What is the general policy for fraud liability?

    Audience  Fleet Managers, Fleet Admins
    Applies to Motive Cards

     

    Answer

    • You are liable for any transactions that occur on the account, so you are to monitor the account for any suspicious activity. 
    • If any transactions the Fleet Administrator or Driver did not authorize you are to immediately freeze/deactivate the card so no further transactions occur and contact motive and report the transaction(s) in a timely manner.

     

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