| Audience | Drivers, Fleet Admins |
| Applies To | Motive Card |
Answer
Skimmers are typically installed on the outside of the point-of-sale machines and look as if they belong there. Undetectable high-quality devices are attached over the card slot and other places inside the card reader slot that record customer card information when it is used for a legitimate purchase. If you are ever concerned about the security of the card reader, you can try to pull on the device to see if any pieces disconnect easily.
Prevent your card from getting skimmed
1. Quick Scan
Some ways to tell if a skimmer is installed are by checking if the card reader is loose, crooked, or damaged. If part of the machine is a different color, do not use the POS machine. Skimmers are easily removable so if customers pull on the card reader, the card skimmer is most likely going to come off.
2. Check the keypad
If the numbers are hard to press or they feel thicker to the touch, it’s likely that there is a false keypad installed to skim your PIN or ZIP code information. If you suspect this to be the case, try moving to another machine.
3. Block PIN / ZIP code
When customers enter either PIN or ZIP, they should cover the keypad with their other hand, in case there is a camera installed with the skimmer and recording the information.
4. Tap Feature
Use the tap feature instead of inserting your Motive Card into the reader.
5. Paying inside
If the gas station has yet to update its pumps to allow the tap feature or mobile wallet to pay, customers should be encouraged to pay inside.