|Audience||Fleet Managers, Fleet Admins|
|Applies To||Vehicle Gateway, AI Dashcam, Smart Dashcam, Cables, Asset Gateways|
When you apply for a return or replacement for a faulty device a Motive representative is assigned to keep you updated about the progress. Depending on the issue, the Support representative will likely require you to perform troubleshooting or rebooting steps in order to fix the issue. Some of these steps could involve sharing photos, connecting with drivers, and other actions that are required before approving the replacement.
If the problem is not resolved after going through the troubleshooting steps, your Motive device will be replaced and we will stay in touch with you throughout the process.
At Motive, our customers are our priority and we keep you informed about the progress along with giving you a specific case number for your RMA query.