Payments & Billing
Here you can know more about Rebates for fuel transactions, Vehicle Gateway/ELD, dispute, tax exemption, Motive subscription, payment, billing invoices, digital wallet, and billing method.
Payments & Billing
Here you can know more about Rebates for fuel transactions, Vehicle Gateway/ELD, dispute, tax exemption, Motive subscription, payment, billing invoices, digital wallet, and billing method.
How do I Dispute a Charge?
How to modify or cancel Motive subscription
Audience Fleet Admin Applies To Billing Answer If you have questions about your contract Review the Terms of Service and then contact bi...
How to report a Fraudulent Transaction
Audience Fleet Admins, Fleet Managers Applies To Billing & Payment Answer Send an email with the invoice number, the screenshot of the A...
Did not receive invoice for Motive subscription
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Symptom Did not receive the invoice for the Motive subscription. Cause Y...
How to filter billing information by dates for generating an invoice?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Admin Introduction The Billing tab at the Fleet Dashboard enables the ...
How to access a copy of the billing invoice
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Billing Introduction The Billing tab provides billing information dire...
How to view my contract renewal date
Audience Fleet Admins Applies To Fleet Dashboard > Admin Introduction Motive's new Billing tab on the Fleet Dashboard offers customers di...
In case of unpaid billing dues, how much time does it take for the status to change from paid to unpaid?
Audience Fleet Admins, Fleet Managers Applies To Billing Answer The status change from paid to unpaid typically takes anywhere between ...
Can I make a one-time payment for unpaid dues using the same card or a new card?
Audience Fleet Admins, Fleet Managers Applies To Billing Answer Currently, we don’t support one-time payments for unpaid dues. To addre...
How long does the Billing cycle run?
Audience Fleet Admins, Fleet Managers Applies To Billing Answer The Billing cycle runs every 3 hours. The exact duration may vary based ...
What is the Cost of Motive Vehicle Gateway Cable ?
Audience Fleet Managers, Fleet Admins Applies To Vehicle Gateway Answer The cost of Vehicle Gateway cable is USD $50 or CAD 75 .
How can I track my recent Motive order?
Audience Fleet Admins, Fleet Managers Applies To Motive Sales Team Answer For updates on your recent order, connect with our support tea...
How to View Invoices on Fleet Admin Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Billing Introduction Motive has introduced a new Billing tab in t...
How to view the payment due and payment frequency information on Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Admin Introduction The Billing tab on Motive Fleet Dashboard aims t...
How can I upgrade my Motive subscription?
Audience Fleet Admins, Fleet Managers Applies To Billing, Account Manager Answer Contact our Motive Support team to let us know you would...
How to request Motive Invoices in French Language
Audience Fleet Admins Applies To Motive Invoices Answer: The Motive Subscription invoices are currently sent in English language only. P...
How to update billing payment method on Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Billing Introduction Motive has introduced a new Billing tab in the...
How to update billing Account Information
Audience Fleet Managers Applies To Billing Answer To update billing account information, send an email to billing@gomotive.com. Next, y...
How to Pay via Check for Motive Fleet Management Subscription
Audience Fleet Managers, Fleet Admins Applies To Motive Billing Answer Note: Only customers set to Net Terms with 30+ Vehicle Gateways...
How to pay with credit card for Motive subscription
Audience Fleet Admin Applies To Billing Answer Credit card payments are processed automatically through the Motive Billing Platform. If ...
Can I get an invoice before payment is withdrawn from my account?
Audience Fleet Managers, Fleet Admins Applies To Billing Answer Unfortunately, you cannot get an invoice before payment is withdrawn from...
How to get a report of payments?
Audience Fleet Admins, Fleet Managers Applies To Report of Payments Answer To receive a payment report from Motive, contact us at 855-4...
How can I order cable and Vehicle Gateway (ELD) ?
Audience Fleet Admins Applies To ELD/Vehicle Gateway Answer To order a new cable, review this article's instructions: Ordering a New C...
How to request a copy of the service/ subscription agreement?
Audience Motive Customers Applies To Service/Subscription agreement Answer Contact Support and request a copy of the contract that you’v...
How to request a proof of purchase/order receipt?
Audience Motive Customers Applies To Purchase/Order Receipt Answer Contact Support and request a proof of purchase/order receipt. Provid...
How to change Billing information on Fleet Admin Dashboard
Audience Fleet Admin Applies To Billing Introduction This article will help you adding/updating billing information on your dashboard. ...
I just deactivated 1 ELD. Does that reduce my bill?
Audience Fleet Managers, Fleet Admins Applies To Billing Answer No, your bill won’t be reduced if you have deactivated one ELD/Vehicle Ga...
Why am I being charged for an old Vehicle Gateway/ELD?
Audience Fleet Managers Applies To Vehicle Gateway Answer All customers are charged based on their subscription. If you are looking to ca...
How to request Tax Exemption
Audience Fleet Managers Applies To Billing Answer To request tax exemption, send an email at billing@gomotive.comalong with your tax cert...
How to Cancel Payment
Audience Fleet Admins Applies To Billing Answer To cancel a processed payment, send an email requesting to cancel with your invoice numbe...