How to update billing payment method
Audience Fleet Admin Applies To Billing Answer How to Update Credit Card 1. Click on the following link.2. Fill in the form with the ne...
How to update billing Account Information
Audience Fleet Managers Applies To Billing Answer To update billing account information, send an email to billing@gomotive.com. Next, y...
How to read a billing invoice
Audience Fleet Admin Applies To Billing Billing Invoice Overview 1. Account Information This is the customer account information which...
How to report a Fraudulent Transaction
Audience Fleet Admins, Fleet Managers Applies To Billing & Payment Answer Send an email with the invoice number, the screenshot of the A...
How to Dispute a Charge
Answer Send an email with the reason for the dispute, invoice number, the screenshot of the App, charge details, or a message of deduction to bill...
How to modify or cancel Motive subscription
Audience Fleet Admin Applies To Billing Answer To modify or cancel the Motive subscription you need to Contact Motive Support team and o...
Did not receive invoice for Motive subscription
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Symptom Did not receive the invoice for the Motive subscription. Cause Y...
How to Pay via Check or Wire for Motive Subscription
Audience Fleet Managers, Fleet Admins Applies To Motive Cards Answer Note: Only customers set to Net Terms with 30+ Vehicle Gateways are ...
Rebates rejected for Fuel Transaction
Audience Fleet Admins Applies To Fleet Dashboard Symptom(s): Rebates rejected for Fuel Transaction Rebate not applied Rebate termed inel...
Why am I being charged for an old Vehicle Gateway/ELD?
Audience Fleet Managers Applies To Vehicle Gateway Answer All customers are charged based on their subscription. If you are looking to ca...
How can I order cable and ELD/Vehicle Gateway?
Audience Fleet Admins Applies To ELD/Vehicle Gateway Answer Contact Support or chat with us to get an additional cable for an existing...
How to request a copy of the service/ subscription agreement?
Audience Motive Customers Applies To Service/Subscription agreement Answer Contact Support and request a copy of the contract that you’ve ...
How to request a proof of purchase/order receipt?
Audience Motive Customers Applies To Purchase/Order Receipt Answer Contact Support and request a proof of purchase/order receipt. Provid...
How to request Tax Exemption
Audience Fleet Managers Applies To Billing Answer To request tax exemption, send an email atbilling@gomotive.comalong with your tax certi...
How to reset your Digital Wallet password
Audience Fleet Admins, Fleet Managers Applies To Digital Wallet Introduction Motive (formerly Keeptruckin) lets you earn money every time...
How to Cancel Payment
Audience Fleet Admins Applies To Billing Answer To cancel a processed payment, send an email requesting to cancel with your invoice numbe...