| Audience | Fleet Managers, Fleet Admins, Drivers |
| Applies To | Motive Support |
Introduction
Do you have any questions or concerns about your Motive products or services? Are you stuck on an issue? There are multiple ways you can seek help from the Motive support team -- including Chat, Phone, and Email.
| Note: Jump to Contact Channels if you urgently need to speak with a Support agent. |
Steps: Contacting Motive Support
Have you tried searching the Motive Help Centre?
We have hundreds of articles on the Help Centre, and we are constantly adding and updating information. We recommend searching for the symptoms you’re seeing or your questions before contacting Support. You can often self-solve much faster!
Subscribe to Status Page
The status page is where we alert and provide updates on platform incidents and scheduled maintenance. We encourage you to subscribe to receive notifications via email or SMS.
Visit https://status.gomotive.com/ and click on the Subscribe to receive updates.
How to Contact Customer Support
Contact Channels
Our in-house support team is available 24/7 to answer your questions and solve your issues. There are 4 ways to engage with Motive Support:
- Chat: Available in Fleet Dashboard (click to see instructions)
-
Webform: Fill in the Contact Us form on the Help Centre. Fill in the following details:
- Name
- Phone
- Subject: Summary of the issue
- Description: Be as descriptive as possible, including the exact date and time you got the issue.
- Phone: tel:+44 800 055 6684 – The phone number is always listed at the bottom of the Contact Us form page on the Help Centre if you need to find it again.
- Email: Fill in the Contact Us form on the Help Centre or email support@gomotive.com
How to Contact Support from Motive Apps and Dashboards
You can easily contact Motive Support while using the Driver App, Fleet App, and Fleet Dashboard. Follow the instructions below for each product:
- Driver App - Web Form, Email, & Phone
- Fleet App - Web Form, Email & Phone
- Fleet Dashboard - Chat
Driver App - Web Form, Email & Phone
If you are unable to find the desired content on the help centre, follow the steps below:
Web Form / Email Support
1. Tap Support.
- Choose Live Chat to text with a Motive Support Agent or Help Centre to search for information related to any product or FAQs.
- If you choose Live Agent, you can talk to a Support Agent to get information.
4. Select Help Centre if you want to get information about different products or view FAQs.
5. If you want to contact support and submit a ticket, scroll down and select Contact Us.
6. Fill out the form with the required information and tap Submit.
Call Support
Scroll down to the bottom of the Help Centre and tap Call us.
| Note: The Chat option is also available on the Driver App. Tap Chat icon to use this feature. |
Fleet App - Web Form, Email & Phone
If you are unable to find the desired content on the help centre, follow the steps below:
Web Form / Email Support
1. Tap Settings.
2. Tap Support.
3. Scroll down to the bottom of the Help & Support screen and tap Contact Support.
4. Fill in the appropriate information in the required fields and tap Submit.
| Note: The Chat option is also available on the Fleet App. Tap Chat icon to use this feature. |
Call Support
Scroll down to the bottom of the Help Centre screen and tap the phone number.
Fleet Dashboard - Chat
1. Log in to the Fleet Dashboard and click the help icon (question mark).
2. Click Chat Assistant.
3. Select one of the options, or type in your question or search query.
4. The Chat Assistant helps you automatically with existing content, or it redirects you to a live support agent if it can’t help you.
Related Content
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