Driver Walkthroughs in the Motive Driver App guide drivers through required tasks at specific times or locations. These interactive checklists support compliance, safety, and daily efficiency for drivers and fleet managers.
Overview
Driver Walkthroughs prompt drivers to complete step-by-step checklists at key moments such as the start or end of the day, or when arriving at a designated location. These checklists help fleets maintain consistency, ensuring tasks are completed on time while supporting safety and compliance.
Key benefits include:
- Ensured compliance: Complete required tasks, such as inspections or document reviews, at the right time to meet regulatory standards and avoid penalties.
- Operational efficiency: Reduce the chances of missed steps or errors, improving overall workflow and ensuring drivers stay on task.
- Driver guidance: Follow clear, on-screen instructions for each task, making it easy to stay focused and avoid confusion throughout the day.
- Progress tracking: Pause and resume walkthroughs without losing your place, allowing drivers to continue when ready and ensuring all steps are completed efficiently.
Driver walkthrough triggers
A trigger defines when the Walkthrough is presented to a Driver. Fleet Managers can set triggers to appear at:
- Beginning of the day: Walkthrough gets triggered when the Driver has a shift reset
- End of the day: Walkthrough gets triggered when the Driver has exhausted drive and shift hours
- Expired or missing documents: Triggered when a Driver has one or more missing or expired documents of the type specified
- Location-based: Triggered when a Driver enters a geofence
Locks
A lock defines the specific activity that can’t be performed before completing the Walkthrough. Fleet Managers can set these locks for:
- Connect to Vehicle: When a Driver tries to connect to a vehicle
- Leave Vehicle: When a Driver tries to leave a vehicle from the Driver App
- Edit Current Day’s Log: When a Driver tries to edit the current day’s log
- Log Out: When a Driver tries to log out of the Driver App
- Go On Duty: When a Driver tries to change duty status to on-duty
Actions
Actions are the activities in the Walkthrough for the Driver to complete when prompted at a trigger. Some of the actions available in the Driver Walkthrough include:
- Review unidentified driving
- Complete vehicle inspection
- Complete asset inspection
- Capture document
- Review log edits
- Sign logs
- Connect to the vehicle
- Change duty status (specified by Fleet Managers)
| Note: Fleet Managers can specify multiple Drivers as skippable or non-skippable actions to be completed in a single Walkthrough. |
Using start or end of day walkthroughs
If your fleet has enabled walkthroughs, the Motive Driver App will prompt you to complete one at the start or end of your workday.
To complete the walkthrough
- Open the Motive Driver App.
On the home screen, tap Start your day when prompted.
- Complete each task in the order shown
- Tasks may include vehicle inspections, reviewing assignments, or confirming documents.
- Some app features may be locked until the walkthrough is finished
- Attempting to access these features will remind you to complete the walkthrough.
- You can exit the walkthrough at any time
- Your progress is saved, and you will resume from the same step when you return.
- Once all steps are completed, the walkthrough ends, and all app features unlock.
Using location-based walkthroughs
If your fleet uses location-based walkthroughs, you will receive a prompt when entering a designated geofenced site (such as a warehouse or customer location).
To complete the walkthrough
- When prompted, tap Start your day.
- Follow the on-screen instructions.
- Tasks may include site-specific safety checks, delivery confirmations, or location protocols.
- You can exit and resume later without losing progress.
Once completed, all Driver App features for that site will be available.
FAQs
How do I know if I have a walkthrough to complete?
You will receive a prompt in the Motive Driver App at the start or end of your shift, or when entering a geofenced location.
Can I skip a walkthrough?
No. Some features may be locked until the walkthrough is completed. However, you can exit and resume later.
What happens if I exit a walkthrough before finishing?
Your progress is saved automatically. You’ll continue from the same point when you return.
Why are some features locked until I finish the walkthrough?
This ensures important compliance and safety tasks are completed before continuing with other activities.
Do I receive a walkthrough at every location?
Only at sites where your fleet has set up a location-based walkthrough.
Who sets up which walkthroughs I see?
Your fleet administrator configures walkthroughs in the Motive Dashboard.
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