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Download HAR File

Updated

If you encounter issues on the Fleet dashboard, please follow the instructions below to capture and include the HAR file with error logs when submitting a Support request.

Downloading HAR File for support request-related errors

Google Chrome

  1. Open Developer Tools:
    • Right-click on the web page and select Inspect.
    • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
  2. Go to the Network Tab:
    • In Developer Tools, go to the Network tab.
  3. Enable XHR Filter:
    • Check the XHR option in the filter bar. This will display only XMLHttpRequests in the network activity.
  4. Record Network Activity:
    • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
  5. Export HAR File:
    • After recording the XHR requests, right-click anywhere in the Network tab and select Save as HAR with Content.
    • Save the HAR file to your desired location on your computer.
HAR.png

Mozilla Firefox

  1. Open Developer Tools:
    • Right-click on the web page and select Inspect Element.
    • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
  2. Go to the Network Tab:
    • In Developer Tools, go to the "Network" tab.
  3. Enable XHR Filter:
    • Check the XHR option in the filter bar. This will display only XMLHttpRequests in the network activity.
  4. Record Network Activity:
    • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
  5. Export HAR File:
    • After recording the XHR requests, right-click anywhere in the Network tab and select Save All As HAR.
    • Save the HAR file to your desired location on your computer.

Microsoft Edge

  1. Open Developer Tools:
    • Right-click on the web page and select Inspect.
    • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
  2. Go to the Network Tab:
    • In Developer Tools, go to the Network tab.
  3. Enable XHR Filter:
    • Check the XHR option in the filter bar. This will display only XMLHttpRequests in the network activity.
  4. Record Network Activity:
    • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
  5. Export HAR File:
    • After recording the XHR requests, right-click anywhere in the Network tab and select Save as HAR with Content.
    • Save the HAR file to your desired location on your computer.

Following these steps will allow you to download a HAR file specifically containing XMLHttpRequest data

HAR 2.png

FAQs

How do I clear my browser cache and cookies to troubleshoot Fleet Dashboard refresh issues?

If the Motive Fleet Dashboard on desktop is not updating automatically, a good first step is to clear your browser’s cache and cookies and then log back in. 

  • In Chrome and Edge, go to Settings > Privacy / Clear browsing data, select a time range (e.g., All time), and clear Cookies and other site data plus Cached images and files before restarting the browser. 
  • In Firefox and Safari, use their respective Privacy/Website Data settings to remove cookies and cached content, then reopen the browser. 

After clearing, sign back into Motive Dashboard and check if the it refreshes normally.

Why is my Fleet Dashboard screen blank and not loading even after rebooting my computer?

This is usually caused by a local browser or network issue, not a Motive-wide outage. First, try another browser (Chrome/Edge/Firefox) to confirm it’s browser-specific. Then clear your browser’s cache and cookies (All time) and log out and back into https://fleet.gomotive.com.

If the issue persists in multiple browsers, follow the HAR capture steps in this article (if allowed by your IT) and send the HAR file to Motive Support, or contact Support with details about your browser, error message, and any corporate network restrictions your IT may have in place.

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