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Download HAR File

Updated

If you encounter issues on the Fleet dashboard, please follow the instructions below to capture and include the HAR file with error logs when submitting a Support request.

Downloading HAR File for support request-related errors

Google Chrome

  1. Open Developer Tools:
    • Right-click on the web page and select Inspect.
    • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
  2. Go to the Network Tab:
    • In Developer Tools, go to the Network tab.
  3. Enable XHR Filter:
    • Check the XHR option in the filter bar. This will display only XMLHttpRequests in the network activity.
  4. Record Network Activity:
    • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
  5. Export HAR File:
    • After recording the XHR requests, right-click anywhere in the Network tab and select Save as HAR with Content.
    • Save the HAR file to your desired location on your computer.
HAR.png

Mozilla Firefox

  1. Open Developer Tools:
    • Right-click on the web page and select Inspect Element.
    • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
  2. Go to the Network Tab:
    • In Developer Tools, go to the "Network" tab.
  3. Enable XHR Filter:
    • Check the XHR option in the filter bar. This will display only XMLHttpRequests in the network activity.
  4. Record Network Activity:
    • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
  5. Export HAR File:
    • After recording the XHR requests, right-click anywhere in the Network tab and select Save All As HAR.
    • Save the HAR file to your desired location on your computer.

Microsoft Edge

  1. Open Developer Tools:
    • Right-click on the web page and select Inspect.
    • Or press Ctrl + Shift + I (Windows/Linux) or Cmd + Option + I (Mac) to open Developer Tools.
  2. Go to the Network Tab:
    • In Developer Tools, go to the Network tab.
  3. Enable XHR Filter:
    • Check the XHR option in the filter bar. This will display only XMLHttpRequests in the network activity.
  4. Record Network Activity:
    • Reload the web page or perform the actions you want to capture. Only XHR requests will be shown in the Network tab due to the filter.
  5. Export HAR File:
    • After recording the XHR requests, right-click anywhere in the Network tab and select Save as HAR with Content.
    • Save the HAR file to your desired location on your computer.

Following these steps will allow you to download a HAR file specifically containing XMLHttpRequest data

HAR 2.png

FAQs

How do I clear my browser cache and cookies to troubleshoot Fleet Dashboard refresh issues?

If the Motive Fleet Dashboard on desktop is not updating automatically, a good first step is to clear your browser’s cache and cookies and then log back in. 

  • In Chrome and Edge, go to Settings > Privacy / Clear browsing data, select a time range (e.g., All time), and clear Cookies and other site data plus Cached images and files before restarting the browser. 
  • In Firefox and Safari, use their respective Privacy/Website Data settings to remove cookies and cached content, then reopen the browser. 

After clearing, sign back into Motive Dashboard and check if the it refreshes normally.

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