Is Video recovery possible in case the dashcam is stolen?


    Drivers/Fleet Admins

    Applies To

    Smart/AI dashcams


    Motive Dash cameras are exclusively compatible with Motive's Vehicle Gateways. In the unfortunate event of camera theft, video retrieval becomes unattainable unless the camera is recovered. While the dash camera records continuously, accessing the recordings requires it to be connected to the ELD/Vehicle gateway device, enabling requests for videos via the backend or frontend Fleet Admin Dashboard. The Vehicle Gateway serves as a communication hub, transmitting dash camera footage to the server. Regrettably, if a dash camera is stolen, retrieving the videos becomes impossible.


    You may contact our Safety Support team by calling at 855-434-3564

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