How to Assign Unidentified Trips to Drivers and Add Notes Using Mobile Phone Browser


    Audience Fleet Managers
    Applies To  Fleet Dashboard > Fleet View > Trips 




    Unidentified Trips occur when a driver does not connect to the Vehicle Gateway. Fleets are required to annotate all log edits, including assigning or annotating trips. If your Fleet is required to maintain logs, make sure that each unidentified trip has an annotation or assignment. In this article you will learn how to:

    • Add Notes to an Unidentified Trip
    • Assign an Unidentified Trip

    Steps: Adding Notes and Assigning Unidentified Trips 


    1. Log into the Motive Fleet Dashboard using your mobile phone browser, and tap on Live on the top.


    landing page.jpeg
    2. Select Trips from the list of dropdown menu.
    tap on live.jpeg
    3. Tap on Show Filters from the top of the screen.  
                                                   tap on show filters.jpeg
    4. Check the box that says "Unidentified" to filter out the unidentified trips. 
                                                 select unidentified.jpeg
    5. Select the unidentified trip that needs to be resolved from the checkbox and Tap on Assign
                                                 check the box and tap on assign.jpeg
    6. Click on the Driver Name field to select the Driver from the dropdown list. To annotate the selected trip, click on the Note text field.


    WhatsApp Image 2024-04-17 at 8.55.25 AM.jpeg


    Note: You can either select a note from a list of dropdown options or enter it in custom text.


    7. Select a Trip Type and add a Note.

    8. Click on the Assign button.


    Note: For Exempt Drivers, the Trip Type field is not applicable. Simply annotate the trip Note and click Assign.


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