| Audience | Fleet Managers |
| Applies To | Fleet Dashboard > Fleet View > Trips |
Introduction
Unidentified Trips occur when a driver does not connect to the Vehicle Gateway. Fleets are required to annotate all log edits, including assigning or annotating trips. If your Fleet is required to maintain logs, make sure that each unidentified trip has an annotation or assignment. In this article you will learn how to:
- Add Notes to an Unidentified Trip
- Assign an Unidentified Trip
Steps: Adding Notes and Assigning Unidentified Trips
1. Log into the Motive Fleet Dashboard using your mobile phone browser, and tap on Live on the top.
2. Select Trips from the list of dropdown menu.
3. Tap on Show Filters from the top of the screen.
4. Check the box that says "Unidentified" to filter out the unidentified trips.
5. Select the unidentified trip that needs to be resolved from the checkbox and Tap on Assign.
6. Click on the Driver Name field to select the Driver from the dropdown list. To annotate the selected trip, click on the Note text field.
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Note: You can either select a note from a list of dropdown options or enter it in custom text. |
7. Select a Trip Type and add a Note.
8. Click on the Assign button.
| Note: For Exempt Drivers, the Trip Type field is not applicable. Simply annotate the trip Note and click Assign. |
Related Content
- How to Assign Unidentified Trips to Drivers and Add Note
- Approve/Reject Log Edits created by Fleet Manager
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