| Audience | Fleet Managers, Fleet Admins |
| Applies To | Fleet Dashboard |
When a safety event is incorrectly assigned to a driver, it can result in inaccurate safety scoring. This typically occurs when a driving trip is mistakenly assigned to the wrong driver during a safety event. You can resolve this issue by reassigning the trip to the correct driver.
Why Reassign a Safety Event?
A safety event may be wrongly linked to a driver if:
- A driving trip was assigned to the wrong driver.
- The wrong safety event was attached to a trip.
By reassigning the trip, the safety event will be correctly associated with the right driver and reflect accurate safety scores.
Steps to Reassign a Safety Event:
Step 1: Log into the Motive Fleet Dashboard
- Open your browser and log into the Motive Fleet Dashboard.
Step 2: Access the Trips Tab
- From the Fleet View section on the dashboard, click on the Trips tab.
Step 3: Filter Trips by Driver
- To narrow down the trips, use the filter option and select the driver’s name.
Step 4: Select the Trip to Reassign
- Scroll through the filtered trips and click on the trip that corresponds to the time of the safety event and needs reassignment.
Step 5: Click the “Reassign” Button
- On the trip detail page, locate and click the Reassign button.
Step 6: Choose the Correct Driver
- Select the correct driver from the drop-down list.
- Choose the appropriate Trip Type.
- Add any necessary Notes for clarification (optional).
Step 7: Assign the Trip
- After confirming the details, click the Assign button to finalize the reassignment.
What Happens After Reassigning?
Once you reassign the trip, the safety event will be linked to the correct driver immediately once the trip has been accepted, and the safety score will be updated accordingly on the following Monday.
Need Further Assistance?
If you experience any issues or have additional questions, don't hesitate to reach out to our support team for further help.
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How to Reassign Trips to Unidentified Driver Profiles on the Motive Dashboard