Unidentified Trips

Unidentified trips in the Motive system occur when vehicles are driven without any sort of driver pairing (bluetooth connection via Driver App, Static Pairing, etc.). Managing the assignment of these trips ensures driver activity is logged and tracked accurately - keeping fleet operations running smoothly.

Overview

Unidentified trips can disrupt compliance and reporting if not properly managed. The Motive Fleet Dashboard allows fleet managers to quickly identify, filter, and assign these trips, improving operational accuracy and regulatory compliance (if applicable).

• Quickly Locate Unidentified Trips: Use filters to find all unidentified trips.
• Seamless Assignment: Assign trips individually or in bulk for efficiency.
• Compliance Support: Ensure logs are accurate for audits and regulations.

Identifying and filtering unidentified trips

Unidentified trips are created when a vehicle moves without a driver being assigned or connected to the vehicle.

Regulated vs. Unregulated Vehicles

• Regulated Vehicles: Trips must be assigned to the correct driver for DOT compliance.
• Unregulated Vehicles: No compliance requirement, but still important for record-keeping and tracking driver activity.

How it works

• Unidentified trips from regulated vehicles:
  • If assigned to a Logs driver: Notes are required. A log suggestion is created; the driver must accept this suggestion in their Driver App for the trip to be successfully added to their log.
  • If assigned to an Exempt driver: Notes are optional, and assignment is instant—no driver approval needed.
• Unidentified trips from unregulated vehicles: Notes cannot be added, and assignment is instant for any driver with no approval needed.

Filtering for unidentified trips

1. Go to Fleet Dashboard.
2. Go to Fleet View and then click the Trips tab.
3. Select the Assignment filter and choose Unidentified.
4. (Optional) Use additional filters like date range or vehicle to find specific trips.

Assigning unidentified trips

To assign a single unidentified trip:

1. In the Fleet Dashboard, go to Fleet View and click the Trips tab.
2. Click the Assignment filter and select Unidentified.
3. Click the unidentified trip you want to assign. 
4. Click the Assign button from the trip’s detail page or click the 3-dot menu and click Assign trip.
5. Click the Driver Name field to select the driver from the dropdown list. To annotate the selected trip, fill the Note text field.
6. Click the Assign button.

How drivers see and accept log suggestions:

• When regulated trips are assigned to Logs drivers, they will receive a log edit suggestion in the Driver App.
• Drivers can review and accept or reject the log edit suggestion.
• Once accepted, the trip is reflected in the driver's logs.

Assigning unidentified trips in bulk

1. In the Fleet Dashboard, go to Fleet View and click the Trips tab.
2. Click the Assignment filter and select Unidentified.
3. Select multiple trips using the checkboxes next to each trip.
4. Add a note and click Assign and choose the appropriate driver(s).

For unregulated trips, the assignment will be instant and the driver's name will reflect on the relevant trips. For regulated trips, once the logs drivers accept the log edit suggestions, their name will be reflected on the relevant trips and will be visible on their logs too.

Bulk unassigning incorrectly assigned or claimed trips

The Motive Fleet Dashboard allows fleets to bulk unassign trips, which is useful in cases where:

• Fleet Managers make incorrect assignments and are unsure whom to reassign.

• Drivers claim trips incorrectly.

• Facial profile errors lead to inaccurate trip assignments.

1. Log in to the Fleet Dashboard and click Fleet View > Trips > More > Assignment. 

2. Filter by Driver claimed and Driver connected trips. 

   

3. Click the checkbox next to the desired trip and click Assign. 

   

Note: A maximum of 50 trips can be selected at one time.

4. Click Driver name and select Unidentified from the dropdown. 

5. Select a Note from the dropdown and click Unassign. 

   

Note: A Fleet Manager must explain the reason for unassigning trips from an ELD mode Driver. Also, if there are any errors while unassigning the trips, they are displayed on the screen.

FAQs

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