Requesting roadside assistance
Go to the Motive Driver App and tap the Menu icon.
Tap Help & Support.
Select Emergency Services.
Tap the given number to call the roadside assistance team.
- Provide the following information to the roadside assistance agent:
- The type of assistance you need (e.g., towing, jump start, or tire change)
- Your current location
- Your vehicle details, including VIN, make, model, and year
- A form of payment (specify if using a Motive Card)
Note: Motive users can expect to save an average of 15-20% on roadside assistance services compared to public rates when requested through Motive. This discount is applied at the time of the transaction by the merchant. An additional 5% of savings is offered to Motive Card users when using their Motive Card. This discount is applied as a statement credit on the users’ Motive Card invoice. |
FAQs
Does Motive have a preferred vendor for tire repairs?
Motive does not maintain a list of preferred tire repair vendors. However, if a driver needs a tire change or tire-related roadside assistance, Motive Roadside Assistance, powered by the National Automobile Club (NAC), provides 24/7/365 support, including tire changes for all vehicle classes in the US and Canada. Drivers can access this service directly from the Driver App: tap Menu > Help & Support > Emergency Services, then call the provided number and describe the assistance needed.
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