Driver App Settings

Learn how to navigate and manage your settings in the Motive Driver App. Understanding these settings helps you stay compliant, customize your experience, and stay connected to your fleet.

Overview

The Settings section in the Motive Driver App gives you full control over your account details, compliance preferences, notification settings, and fleet connections, all from one convenient location. Key features include:

• Easy account management: Quickly update personal details, such as your name, driver ID, and contact information, ensuring your records are always accurate and up to date.
• Enhanced compliance: Set your hours of service (HOS) cycles and time zones according to regulatory requirements, ensuring that your logs are always aligned with industry standards.
• Custom notifications: Tailor your alerts and reminders based on your workflow, allowing you to stay informed without unnecessary distractions.
• Fleet connection: Easily join or manage your company link, allowing seamless data sharing between your device and fleet systems for improved compliance and operational efficiency.

Changing account settings

1. Go to Settings > Account.

2. View details like Name, Driver ID, License number, and contact info.
3. If allowed by your fleet admin, tap a field to update it.

4. Tap Save to confirm changes.

   

   Note: If the fields are locked, you need to contact your fleet administrator for access.

Changing your password

1. Go to Settings > Change Password.

   

2. Enter your Current password.
3. Enter your New password twice to confirm. Choose a strong password that is unique and secure. 

4. Tap Save.

   

Changing Log increment to One Minute

1. On the Home screen of the Driver App click on the Hamburger icon.

2. Click on Settings.

3. Tap on General.

4. Tap on the LOG INCREMENT field and select 1 minute from the dropdown menu.

Viewing general settings

1. Go to Settings > General.

   

2. Set your Home Terminal Time Zone for accurate log reporting.

3. Enable or disable duty statuses like Yard Move and Personal Conveyance (if allowed by your fleet admin).

   

4. Choose whether trailer and shipping details should auto-carry over for future logs.

   

Switch Languages

For Andriod

1. Log in to the Motive Driver App.

2. Tap Menu on the top-left corner of the Motive Driver App.

3. Tap Settings.

4. Tap Account.

5. Tap the Change Language field.

6. Select your preferred language from the list.

For iOS

1. Open the main menu of your IOS device and tap on Settings.

 

2. Tap on the Motive Driver app 

 

3. Tap on Preferred Language.

4. Select the desired language you want English, French or Spanish

5. Open the Motive Driver app, and the Language will be updated.

Example: If Spanish is selected

Driver License State and Number

1. Log in to the Motive Driver App and tap the Hamburger icon.

2. Tap Settings.

3. Select Account.

4. Enter your License State and License Number.

5. Once you have added all the information, tap Save.

Updating carrier information

1. Go to Motive Driver App > Settings > Company.

2. Update or add relevant information on the Carrier Details screen.

3. Tap Save to confirm changes.

Update Odometer Unit

1. Log in to the Driver app

2. Click on the Hamburger icon in the left-hand side menu.

3. Click on Settings in the left-hand side menu

4. Click on the General.

5. Select the odometer scale from the drop-down below the odometer 

 

Managing cycle rules

To manage your HOS cycle settings:

1. Go to Settings > Cycle Rules.

   

2. Select your Primary Cycle (e.g., 60-hour/7-day or 70-hour/8-day).

   

3. If applicable, set a Secondary Cycle for cross-border driving or special duty requirements.

   

Contact your fleet admin if you’re unsure which cycle rules to apply.

Adverse Driving Conditions Exception

Drivers can enable the Adverse Driving Conditions Exception directly from the Motive Driver App.

1. Open the Motive Driver App, tap the Menu icon, and select Settings.

2. Tap Cycle Rules.

   

3. In Cycle Rules Settings, locate the Adverse Driving Conditions Exception:
   • For U.S. cycles, it appears below Short-Haul Exception.

   • For Canadian cycles, it appears under Options.

     

4. Select Adverse Driving Conditions Exception from the dropdown menu. Tap Save.

   

Approve or Reject Adverse Driving Conditions Exception 

Drivers can review edits made by a Fleet Admin regarding the Adverse Driving Conditions Exception to approve or reject them.

1. Open the Motive Driver App and select Logs.

   

2. Log edits made by a Fleet Admin will appear under the Log Edits section on the Logs screen. Select a log from this list to view the suggested edit.

   

3. Your Fleet Admin’s edits will be shown in the Edited Log tab. To view the original log, tap Current Log. Select ✓ or X to accept or reject the edited log. 

   

Viewing your company connection

1. Go to Settings > Company Connection.

   

2. View your current company if already connected.

   

3. If not connected, enter your Company ID to submit a connection request. 

   

   

   

4. Once approved, your app will sync with the company’s data for compliance tracking.

Allowing camera permissions in the Driver App 

The Driver App has a feature that allows drivers to take pictures of documents (Fuel Receipts, Scale Tickets, Bill of Landings, etc). To do so, the App will request permission to access the camera of the driver's mobile device. The camera will only be in use during the time the driver takes a picture of the document.

Allowing camera permissions on the Android Driver App 

1. Log in to the Driver App and tap Documents.

2. Tap the +(Plus) icon.

3. Select any document from the list. 

4. Tap the Camera icon.

5. Tap Take a new photo.

6. On the prompt screen, tap Allow while using the app to enable camera feature for the Driver App.

Note: In case you do not receive the permission prompt or accidentally deny the request, you can still allow camera access from the settings of your Android smartphone. From the settings of your mobile phone, follow the next steps.

7. Open Settings from the mobile home screen.

8. Tap Apps.

9. Scroll down until you see the Driver App. Tap to open the app settings. 

10. From App info, tap Permissions.

11. Tap Allow while using the app to enable the camera feature for the Driver App.

Allowing camera permissions on an iPhone Driver App

1. Log in to the Driver App and tap Documents.

2. Tap the +(Plus) icon.

3. Select any document from the list. 

4. Tap Add Image.

5. Tap Take a new photo.

6. On the prompt screen, tap Yes.

7. Tap the toggle button for Camera to enable camera access for the Motive Driver App

Note: In case you do not receive the permission prompt or accidentally deny the request, you can still allow camera access from the settings of your Android smartphone. From the settings of your mobile phone, follow the next steps.

8. Open Settings from the mobile home screen.

9. Tap Apps.

10. Scroll down until you see the Driver App. Tap to open the app. 

11. Tap the toggle button for Camera to enable camera access for the Motive Driver App.

Driver App Display Settings 

Night mode in the Motive Driver App

1. When your vehicle is in motion, you see a clock at the center of the screen that displays the remaining drive time. Tap the Moon Icon.

2. The background becomes darker, which makes it easier for drivers to record their hours of service at night. To switch back, tap the Sun Icon.

Increasing the Font Size in the Driver App 

• Increasing the Font Size on an Android Phone
• Increasing the Font Size on an iPhone

Increasing the Font Size on an Android Phone

1. On your device, open Settings.

2. Search for Font size.

3. Tap Font size.

4. To change your preferred font size, move the slider left or right.

Increasing the Font Size on an iPhone

1. Go to your phone Settings.

2. Tap Accessibility.

3. Tap Display & Text Size.

4. Tap Bold Text to display the text in boldface characters.

5. Tap Larger Text.

6. Turn on Larger Accessibility Sizes.

Delete Driver Account

1. Login to the Motive Driver App.

2. Tap the hamburger icon.

3. Tap Settings.

4. Tap Company Connection.

5. Select Delete Account.

Connect with the company/carrier

1. Log in to the Motive Drive App and tap the menu icon.
2. Tap Settings from the menu.

3. Tap Company Connection.

4. Enter your Company ID and tap Search.

Note: Your Fleet Manager can find the Company ID on the Fleet Dashboard.

6. If your company is registered with Motive, its name will appear in the search results. Tap your Carrier to send a company connection request to your Fleet Manager.

7. Once done, the Company Connection screen displays the pending approval. The Fleet Manager gets notified of your request. Once approved, you are connected with your company.

 

FAQs

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