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Security Enhancements for Users

Updated

Introduction

Security Enhancements introduce enterprise-grade authentication controls for users, including password-free onboarding and two-factor authentication (2FA), to strengthen account protection and support organizational compliance requirements.

What’s New?

  • Secure password-free onboarding: Effective immediately, admins will now create user accounts without setting or sharing passwords. A secure activation link is sent directly to the user, allowing them to create their own credentials privately. 

    Note: To enhance security, Motive no longer permits administrators to set initial passwords for new users. Manually sharing passwords via email or other channels is considered an unsafe practice. Instead, new account owners must now set their own secure passwords via an invitation link.
  • Two-factor authentication (2FA): An additional verification step can now be required during login. Users must enter a verification code (sent via email or SMS) alongside their password.
  • Customizable password rotation policies: Admins can enforce company-wide password expiration policies (30, 60, 90, or 180 days). The system automatically sends reminders to users when updates are required.

Note: Action is required for your IT / Email Security team (if you use IP-based allowlisting).
Please add the following Amazon SES IP address to your organization’s email allowlist/firewall for inbound email from Motive: 24.110.95.117

If your environment relies only on domain-based authentication (SPF/DKIM/DMARC) and does not enforce IP-based allowlists, no configuration change should be required.

How does this help our customers?

  • Enhanced security and privacy: Eliminates password sharing and reduces the risk associated with credential exposure.
  • Stronger access protection: Two-factor authentication adds a critical additional layer of defense against unauthorized access.
  • Compliance readiness: Enforceable password policies and 2FA help organizations meet internal IT standards and external compliance requirements.
  • Reduced security gaps: Automated reminders and secure activation workflows minimize human error in user account management.

Rollout Plan or Feature Go-Live Date?

This feature will be available to all Motive customers in all markets.

Feature Launch Date: 03/24/26


 

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