Introduction
AI Coach Custom Avatar: Self-Serve Contextual Errors improves the custom AI Coach setup experience by replacing generic avatar-creation failure messages with specific, actionable guidance when a custom avatar cannot be generated.
What’s New?
- Contextual failure messages: When custom AI Coach avatar creation fails, the AI Coach settings now show the specific reason for failure and recommended next steps instead of a generic failure state.
- Guidance across touchpoints: The updated failure messages appear across various touchpoints, including the AI Coach settings, notifications, and emails, so users get consistent guidance when they see the failed status.
- Coverage for common setup issues: The settings now explain common failure categories such as the following:
- Consent and identity issues
- Video quality and framing problems
- Missing audio
- Unsupported duration or format
- Policy or moderation issues
- System or workflow errors
How does this help our customers?
- Faster self-serve fixes: Fleet admins can understand what went wrong custom avatar creation and fix the right issue without having to guess through repeated retries.
- Easy troubleshooting: Clear in-product explanations reduce the need to manually investigate common avatar-generation failures through support.
- Improved AI Coach setup: Separating technical-quality issues from consent and policy failures makes the experience clearer, more predictable, and more trustworthy for customers rolling out custom AI Coach avatars.
Rollout Plan or Feature Go-Live date?
Feature Launch Date: 06/16/2026
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