How to claim/reject an unidentified trip in Driver App

    Audience Drivers
    Applies To Driver App

     

    Introduction

    Drivers can view unidentified trips in notifications and can accept them via Driver App.

     

    Steps: Claiming and rejecting an unidentified trip

     

    How to claim an unidentified trip

    1. Log into the Driver App and tap Logs.

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    2. Recent driving events that are not associated with any Driver appear under the Unidentified Driving. Tap on your desired event from the list of unidentified trips.

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    3. Tap Claim to claim the opened unidentified trip.

    4. A prompt displays asking you to choose between claiming an driving event as Driving, Yard Move, or Personal Conveyance. Tap Done, once you select from the options. 

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    5. A confirmation notification Driving Event Claimed displays on the green bar. Claiming an unidentified trip adds that driving time to the respective day’s log. 

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    How to reject an unidentified trip

    1. On the Unidentified Driving screen, tap Reject. A notification in green regarding trip rejected displays on the top of the screen. 

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    Rejecting an unidentified trip removes the event from the list.

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