Unidentified trips occur and appear in the Driver App when vehicles are driven without driver connection. Drivers can manage these trips in the Motive Driver App to ensure their logs are up to date.
Overview
Unidentified trips need to be claimed or rejected to ensure accurate records and compliance. The Motive Driver App makes it easy to manage these trips and keep your logs up-to-date.
- Accurate records: Ensure your driving logs truly reflect your activity.
- Accurate logging and tracking: Drivers can claim or reject both regulated and unregulated trips from the Driver App.
- Easy corrections: Quickly undo mistakes if a trip is claimed in error.
Managing unidentified trips
| Note: Only unidentified trips created in a regulated vehicle will affect a driver's log. If drivers claim unidentified trips created in an unregulated vehicle, they will not affect their logs. |
Steps to review and manage unidentified trips:
1. Open the Motive Driver App and tap Logs.
2. Go to Unidentified Trips on the home screen.
3. To claim the trip:
Tap Claim.
4. To reject the trip:
Tap Reject.
What happens next?
- Claimed trips (that were created in a regulated vehicle) are added to your logs and count towards your hours of service.
- Rejected trips remain unassigned for review by your fleet manager.
Fixing accidentally claimed trips
Mistakes can happen, and a driver might claim an unidentified trip by accident.
How to undo a claimed unidentified trip:
1. Open the Motive Driver App and go to Logs.
2. Select the log with the relevant trip that you accidentally claimed.
3. Slide the log to the right and tap Undo to remove it from your logs.
4. Confirm your choice. The trip will be removed from your log and returned to Unidentified Driving status.
After undoing, the trip will once again be available for you or another driver to claim or reject, ensuring your logs stay accurate.
Accepting and rejecting assigned trips
Sometimes your fleet manager will assign an unidentified trip to you, asking you to review and confirm if it belongs in your log.
How this works:
You’ll receive a notification in the Motive Driver App when a trip is assigned to you. Only regulated trips require your approval; unregulated trips do not need driver review.
1. Log in to the Motive Driver app and tap on Logs.
2. Log edits made by a Fleet Admin will be listed in red under the Log Edits section on the Logs screen. Select the log from this list to view the suggested edit.
3. Your Fleet Admin’s edits will be in the Edited Log tab. To view the original log, tap on the Current Log tab.
4. To approve or reject the suggested edits, tap the ✓ or the ╳ located at the bottom of the log. After the edit is approved, your log will automatically update to reflect the changes.
FAQs
What is an unidentified trip?
An unidentified trip is a driving event recorded by the ELD that is not assigned to any driver.
Why should I claim or reject unidentified trips?
Managing unidentified trips ensures your logs are accurate and helps your fleet stay compliant with HOS regulations.
What can I do if I claim a trip by mistake?
You can undo the claim in the Driver App as long as no edits have been certified.
What happens when I reject a trip?
Rejected trips remain unassigned and may be reviewed again by your fleet manager.
Do I need to review every unidentified trip?
You only need to review unidentified trips that belong to you or that your fleet manager assigns to you.
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