My Driver App duty status stuck in Drive mode on Android

    Audience Drivers
    Applies To  Driver App 


    Symptoms: Driver App is Stuck in Drive Mode 

    • The Driver App duty status is stuck in driver mode.
    • Why does my app show I'm driving when I'm not

     

    Cause

    Unknown

     

    Solution

     

    Check the Application Version and OS Requirements

    1. The application has to be the latest version for it to work smoothly. Open the app and check for its version.
    2. Motive recommends certain OS for flawless working of the app. Check if the OS of your mobile device is is as per what Motive recommends.

     

    Reboot your Phone

    1. Press the power button of your phone for a few seconds until reboot option appears.
    2. Click on the Reboot or Restart button

     

    Unpair Mobile Device

    1. Tap the Settings icon from the home screen.

    app_stuck_1.jpg

    2. Now tap Device connectivity.

    app_stuck_2.jpg

    Note: The instructions might vary depending on the model of the mobile device.

    3. Tap your Motive ID.

    app_stuck_3.jpg

    4. Tap the Unpair button to unpair the Bluetooth device.

    app_stuck_4.jpg

    5. Turn off the device’s Bluetooth by tapping on the toggle button.

    app_stuck_5.jpg

    6. Go to the main screen of your phone or tablet and tap the Motive Driver App.

    app_stuck_6.jpg

    7. This gives you the option to force exit the driving lock screen, and tap Exit Driving Mode.

    D1.png

    8. Tap Yes to exit the Driver App which would un-identify the actual trip.

    D2.png

     

    Troubleshooting steps

    Please follow the below instructions if rebooting does not resolve the issue:

    1. Turn off Bluetooth.
    2. Unplug ELD and wait for the lights to go off.
    3. Wait for 1 minute.
    4. Plug the ELD back in.
    5. Open the Motive Driver App and select Exit driving mode.

    Note: Learn about Resolving Unidentified Trips from the Driver App.

     

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