Drivers

Setup for New Drivers

• *New Drivers Start Here* - Getting Started with Motive for Drivers
• How to connect with your company on the Driver App
• How to log in and log out from the Driver App
• How to Switch Languages in the Driver App for Android
• How to add Driver License State and Number on the Motive Driver App
• How to reset password on the Motive Driver App

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Logs Not Required Drivers

• What is the Driver App For Exempt (logs not required) Drivers
• How to update Vehicle Gateway for Logs not Required driver
• How to connect to a vehicle on Logs Not Required Driver App?

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Driver Dispatch

• How to view Dispatch History
• How to view Dispatches on the Motive Driver App
• How to accept a Dispatch on the Motive Driver App
• How to track Dispatches for customers without TMS Integration
• How to manage Dispatches in Driver App?
• How to carry over trailer & shipping details

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Driver App / Dashboard

• How to connect/pair mobile device to Vehicle Gateway (ELD)
• How to update Motive Driver App
• How to read HOS clocks in Driver App
• How to change Yard Move/Personal Conveyance to Driving using Motive Driver App
• How a driver can sign logs older than 14 days?
• How to add Co-driver for Team driving in Driver App

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Compliance & HOS for Drivers

• How to enable Adverse Driving Conditions Exception in Driver App
• How to use Adverse Driving Conditions Exception in Driver App
• How to switch Cycle Rule on the Driver App
• How to view ELD diagnostics screen and Vehicle Gateway firmware
• How to view Split Sleeper Berth Clocks on Driver App
• How to edit drive time manually

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Troubleshooting Issues for Drivers

• Can't Log out of Motive Driver App
• Understanding the red dot on ELD icon in the Driver App
• My Driver App duty status stuck in Drive mode on Android
• Can't Connect to the Internet Using the Motive hotspot/Wi-Fi
• My Driver App duty status is stuck in drive mode on iOS
• Wifi hotspot not working

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Driver Safety

• How to enable self-coaching for drivers
• How to view the Safety Hub and DRIVE Score details in the Driver App
• How to check Driver Score on the Driver App?
• Why does my Safety score shows up as N/A ?
• How to Edit the Odometer Readings and Lifetime Engine Hours for OBD-II Vehicles
• How to view coachable messages on the Motive Driver App

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Motive Card - Drivers

• Getting Started with the Motive Card for Cardholders
• What is the Motive Card Auto Freeze Feature?
• Driver ID required by Merchant for using Motive Cards
• How to select a vehicle for Vehicle ID Reporting
• What is a Motive Card and its benefits?
• Motive Card Hub in Driver App?

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Documents & Messaging for Drivers

• ELD User and Malfunction Manual
• How to upload and send a document from the Driver App
• How to send messages using Driver App

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Maintenance for Drivers

• How to delete Pre-trip or Post-trip inspection from driver app?
• How to delete account as a driver?
• What points should I remember while performing Pre- Post [Vehicle/ Trailer] Inspection?
• How to create a daily vehicle inspection report (DVIR) on Driver App

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WiFi Hotspot for Drivers

• How can a Driver get additional WIFI?
• High Wi-Fi Data Consumption
• How far can a device be from the Vehicle Gateway's hotspot?
• Can I use WiFi Hotspot data outside the US?
• How to connect Wi-Fi hotspot on Android for Driver App

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