Motive Cards Transactions

This article explains how drivers can view and manage their transaction history in the Motive Driver App. Reviewing transactions helps you track expenses, attach receipts, and maintain accurate records for compliance or reimbursement.

Overview

The Motive Driver App makes it easy to view, edit, and manage your transactions on the go. It helps you stay organized, compliant, and efficient by providing quick access to all transaction details and record-keeping tools. Key features include:

• Easy access: Quickly find and navigate through all your transactions in one place, reducing the time spent searching for specific information.
• Detailed information: View key details for each transaction, including date, amount, merchant name, and payment method, ensuring full transparency.
• Edit capabilities: Make corrections or updates to your transactions within the allowed timeframe, keeping your records accurate and up-to-date.
• Receipts management: Attach, view, and manage receipts directly in the app to improve record-keeping and ensure all necessary documentation is stored properly.
• Seamless integration: Sync your transaction history with other fleet management tools, simplifying reporting and data management.

Making transactions at Love's using a Motive Code 

Obtain a Motive Code using the Motive Driver App

1. Open the Motive Driver App and tap on the menu icon.

2. Tap on Motive Card.

3. Tap on Request Motive Code.

4. Enter the required details like Vehicle ID and current Odometer reading.

5. The app generates a unique Motive Code.

6. If the code expires, tap on Generate another one.

Using SMS/Text

1. Send an SMS with the text CODE to +1 (408) 645-7882.

2. Reply to the prompts with the last 4-digits of your card number, Vehicle ID, and current odometer reading.  

3. You will receive an SMS with the Start Code and a dynamic Motive Code.

1. Drive up to any Love's terminal.  

2. On the terminal screen, enter the Start Code and tap Enter.  

3. Select your fuel type like Tractor Fuel, Reefer Fuel, or Both.

4. When prompted for the PO Number, enter the dynamic Motive Code and tap Enter.

5. Follow the remaining instructions on the terminal screen.  

6. You will receive a confirmation message Please Remove Nozzle.  

7. Begin fueling.  

8. Once fueled, hang up the nozzle.  

9. Your Motive Card will be charged for the amount fueled.

Check your receipt after fueling

1. Check the transaction details on your Driver App or the Motive Card Transactions Page.  

2. Verify the fuel quantity and fuel price.

Viewing transactions 

1. Login to the Driver App and tap on the Motive Card tile or tap on the Motive Card option in the left navigation menu. 

 

2. The Motive Card Hub appears. Tap Recent Transactions. 

3. The Transactions screen appears. Tap the transaction you want to see the details of. 

4. The Transaction Details screen appears. 

 

 

Editing transactions

Drivers can edit certain fields within 7 days of the transaction date.

1. In the Driver App, go to Menu > Motive Cards  
2. Go to Recent Transactions and tap the transaction you want to update
3. Tap Edit at the bottom of the screen
4. Update any inputs, such as notes or receipts
5. Tap Save to confirm your changes

Adding an Asset to Transaction Details in the Motive Driver App 

1. Log in to the Driver App and tap the Motive Card tile or access it from the navigation menu.

2. Tap Recent Transactions, then select the transaction to update.

 

3. Tap the edit icon.

4. Tap Asset. 
5. Select a specific Asset ID from the dropdown
6. Select any pre-transaction information set up by the fleet such as Expense type.
7. Tap Save to confirm changes.

8. he selected Asset is now tagged to the transaction.

 

 

Declined transactions 

• If your Motive Card transaction gets declined, you receive an SMS or a notification in your Driver App indicating the reason. 
• At the top of the Transaction Details screen in the Motive Card Driver Hub, you can locate the reason for your transaction being declined. 

• We recommend following any of these solutions in case of a declined Motive Card transaction: 

1. Re-insert Motive Card: Swiping is not supported when a chip reader is available. Please try again by inserting your card into the chip reader.
2. Invalid billing zip code: Please try again by entering the zip code of your Fleet’s business address. 
3. Inactive Motive Card: Check if your card is currently active in the Motive Card Hub in the Driver App. If your card is frozen, you aren’t allowed to transact. 
4. Select credit when using the Motive Card: The Motive Card should be used as a credit card rather than a debit card. 

Uploading Receipts

The Motive Driver App allows Drivers to change post-transaction metadata for an already done transaction. This metadata includes editing the receipts and adding comments against a transaction. 

Note: All cardholders with Driver App version >=73.2 installed on their mobile device can now upload receipts and add comments against transactions by default, within 14 days after each transaction.

1.Login to the Motive Driver App and tap the left navigation menu. 

2. Select Motive Card.

3. Tap Recent Transactions.

4. Select the transaction for which you want to upload the transaction receipt.

5. Tap the Edit icon.

 6. In the Receipt section, tap on the camera icon to upload the Receipt.

7. Tap Take a new image.

 

8. Once the image gets loaded, tap Save.

Note: Receipts can be uploaded up to 14 days after a transaction, after which the transaction cannot be edited. You can add up to 5 receipts.

9. A pop-up message displays Edits Saved.

 

Viewing Receipts

1. Follow the steps 1 to 3 from the above section.

2. Tap the image under Receipt.

3. You can now view your transaction receipt.

 

Removing Receipts

1. Follow steps 1 to 5 in the above section to open the edit view of a transaction.

2. Under the Receipt section, tap the cross on the image.

3. A pop-up appears to confirm the removal. Tap Yes.

 

Adding comments

1. Follow steps 1 to 5 from the section above to open the edit view of a transaction.

2. Add Comments/notes regarding the transaction in the edit box.

3 Tap Save.

 

 

 

Selecting a vehicle for Vehicle ID reporting

Fleet Admins and Fleet Managers can mandate capturing of Vehicle ID against Motive Card transactions. This feature enables the Fleets to better track vehicle expenses and get the total cost of ownership of vehicles in their Fleet. 

Select a vehicle through the Driver App

1. Log in to the Driver App and tap on the Motive Card tile or tap on the Motive Card option in the left navigation menu. 

2. The Motive Card Hub displays. Tap the Unlock your card. 

 

3. Click Vehicle to add vehicle.

4. Search for your vehicle using the make, model or vehicle ID. Choose your vehicle.

5. Tap on Done. 

.

5. Once selected, tap on Confirm. 

 

The selected vehicle is tagged to all the transactions made in the next thirty minutes. 

 

Change selected vehicle through the Driver App

1. Follow the steps from 1 to 5 from the above section to select a vehicle. 

2. In case an incorrect vehicle is selected and it needs to be changed, tap on "Edit required info".

 

 

3. The Select Vehicle menu appears. Search with the make, model, or vehicle ID in the search field and select the correct option.  

4. Tap on Done.

5. Once selected, tap on Confirm. 

Select a vehicle through SMS

1. To send Vehicle ID through SMS, send the last 4 digits of your Motive Card to +1 (408) 645-7882.

2. Follow the instructions provided and give your Vehicle ID.

 

 

Vehicle ID not selected 

If Vehicle ID Reporting is enabled and the Driver does not select a vehicle in the Driver App before a transaction (and is also not connected to the Vehicle Gateway), the transaction gets declined immediately and the Driver receives a decline SMS. 

 

 

FAQs

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